What are the responsibilities and job description for the IT Support Technician I position at IDR, Inc.?
IDR is seeking a IT Support Technician I to join one of our top clients for an opportunity in Englewood, CO. This role is ideal for individuals with a customer service mindset, high energy, and a passion for technical support within a corporate environment. The position involves providing desktop support and ensuring seamless audio-visual and network operations.
Position Overview for the IT Support Technician I:
- Provide basic desktop, printers, and peripherals support on-site to end users.
- Assist with conference room setup, audio-visual equipment, and troubleshooting.
- Deliver exceptional customer service ensuring high levels of customer satisfaction.
- Support and maintain hardware and software solutions as per organizational standards.
- Collaborate effectively with team members and share knowledge to enhance team performance.
Requirements for the IT Support Technician I:
- Associate’s Degree in a related field or relevant IT certifications (Microsoft, A , Help Desk Institute, Dell, etc.).
- 1-2 or more years of relevant experience in desktop support.
- Basic knowledge of current IT standards related to computers, printers, network technology, drivers, and troubleshooting peripherals.
- Demonstrated customer/solution ownership and a drive for excellence.
- Excellent written and verbal communication skills with end users.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Salary : $25