What are the responsibilities and job description for the IT Service Desk Lead (427991) position at IDR, Inc.?
IDR is seeking a dynamic and experienced IT Service Desk Lead to join one of our top clients in Thorton, CO. This role is pivotal in overseeing the daily operations of the service desk team, ensuring the delivery of high-quality technical support services to end-users. If you are passionate about IT, have a knack for problem-solving, and are looking for an opportunity to lead within a large and growing organization, we encourage you to apply today!
Position Overview/Responsibilities for the IT Service Desk Lead :
- Oversee daily operations of the service desk team
- Act as a key liaison between IT staff and business units
- Provide leadership, coordination, and support to resolve issues efficiently
- Ensure consistent service delivery
- This is a 6-month contract position
- An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is required
Required Skills for IT Service Desk Lead :
- 3 years of experience in an IT support or service desk environment
- At least 1 year in a leadership or supervisory role
- Strong knowledge of Windows/Mac/Chrome OS, networking basics, and hardware troubleshooting
- Excellent communication, problem-solving, and customer service skills
- Experience with ITSM tools (e.g., ServiceNow, HaloITSM, Zendesk, etc.)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Salary : $33 - $39
