What are the responsibilities and job description for the Application Support Analyst position at IDR, Inc.?
IDR is seeking an Application Support Analyst to join one of our top clients in a remote capacity. This role is perfect for individuals who excel in providing technical support and optimizing clinical applications, specifically Homecare Homebase (HCHB). If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!
Position Overview/Responsibilities for the Application Support Analyst:
Act as a subject matter expert for HCHB and related clinical applications, providing technical support and guidance.
Collaborate with clinical, operational, and technical teams to maintain system integrity and improve efficiency.
Troubleshoot and resolve technical issues, monitor for recurring problems, and implement system enhancements.
Conduct testing of new software updates and enhancements, ensuring stability and compliance with regulatory standards.
Develop and maintain training resources, FAQs, and troubleshooting guides to empower user self-sufficiency.
Required Skills for Application Support Analyst:
Minimum of 3 years of experience with HCHB at a support or implementation level.
Proven ability to work independently and manage complex technical issues.
Strong problem-solving skills and a proactive approach to identifying and implementing improvements.
Excellent communication skills for effective collaboration and user support.
Self-motivated with the ability to manage tasks without extensive oversight.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25 Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row