Client Experience & Operations Coordinator

This Scottsdale-based role supports client experience and operations for global fashion and retail brands.

You’ll help ensure orders move smoothly from request to delivery working across warehouses, carriers, and internal teams, while supporting client communication along the way.

This role is a strong foundation in operations, logistics, and client coordination. You’ll learn how global retail packaging programs run while building the skills to take on more responsibility over time.

What Success Looks Like:

• Orders are processed accurately and on time
• Clients receive clear, timely updates
• Issues are identified early and communicated effectively
• Inventory is monitored and maintained within expected levels
• Billing is organized and accurate
• Internal teams can rely on your follow-through

At a higher level:

You become someone the team can depend on, and clients feel supported working with you.

How this Role Fits into The Big Picture of Our Organization:

This role is part of the operations team that supports the client experience.

• You help connect clients, warehouses, and logistics partners
• You support execution of day-to-day operations
• You contribute to keeping orders and communication running smoothly

You’ll work closely with experienced team members locally and internationally, with clear opportunities to grow into more ownership over time.

Responsibilities

• Support the coordination of client orders from placement through delivery
• Assist in managing shipments from US warehouses (Illinois and Texas)
• Communicate with clients to provide updates and respond to inquiries
• Track order status and flag potential delays or issues
• Support management of backorders and priority requests
• Coordinate with carriers to request quotes, schedule shipments, and track deliveries
• Assist with inbound warehouse deliveries and receiving coordination
• Monitor inventory levels and help identify potential risks
• Support replenishment requests to maintain stock levels
• Prepare and review monthly billing for accuracy
• Help resolve order, shipment, or inventory discrepancies
• Collaborate with internal teams across operations, logistics, and finance
• Contribute to improving processes and workflows over time

Qualifications

Skills:

• Strong communication skills, clear and professional
• Organized with attention to detail
• Comfortable managing multiple tasks and priorities
• Problem-solving mindset and willingness to learn
• Basic to intermediate Excel skills

Experience:

• 1–3 years in customer service, operations, logistics, retail, or similar
• Experience with orders, shipments, or client coordination is a plus, not required

Education:

• Bachelor’s degree preferred but not required

What You'll Gain:

• Direct exposure to global fashion and retail brands
• Daily collaboration with our Barcelona office and international teams
• Hands-on experience in operations, logistics, and client coordination
• Training and support to build your skills and confidence in the role
• Opportunity to grow into more responsibility over time
• Occasional travel (approximately 10%) for warehouse visits, team collaboration, and factory visits (must have passport)