Quality Assurance Technician

iDoc Repair is a hardware support company. We aim to provide our customers with the highest level of service and offer a wide array of hardware repair options. Our technicians are highly skilled in many different areas including break/fix, and component level repairs. We pride ourselves on our vender partnerships allowing us to procure parts that other repair depots might find not find. Our team works with each customer to develop a tailored repair workflow to address every need and achieve a superior turnaround time.

Role-Specific Tasks

Performs final quality checks on devices that have gone through the repair process, ensuring devices are presentable and functioning properly before being sent to shipping.

Prepares and updates claim approvals as necessary, to ensure proper charges for repairs are assigned.

Records thorough quality inspection video of repaired priority devices to document the finished repair and condition of the units as they are prepared for shipping back to the customer.

Prepares outbound shipments of repaired devices to be sent back to the customer.

Receives and sorts daily shipments of devices to be repaired.

Processes inbound devices by cataloging and sorting shipments into appropriate device storage bins.

Records accurate and thorough video of received priority devices to document the condition in which the units have arrived.

Organizes repaired devices by customer name to ensure an accurate and manageable workflow for the Final QC process.

Works with the office coordinator to correct discrepancies with inbound and outbound shipments, claim submission issues, customer information, and other issues as they arise.

Audits device storage bins to ensure devices to be repaired are in the correct bins.

Prepares, cleans, and maintains a safe workstation and work environment.

Other tasks as assigned.

Qualifications/Skills

High school diploma or equivalent.

Quality control and/or shipping experience is a plus.

Must be able to stand for long periods of time.

Must be able to lift up to 50 lbs without assistance.

Effective problem-solving skills.

High attention to detail.

Proficiency in general math.

Effective communication skills, both verbal and written.

General computer proficiency.

Benefits:

Paid Time Off (PTO)

Discounts for Employees

Retirement Benefits

Flexibility in Work Schedule

Bonus Potential

No night shifts

Career Advancement Opportunities

About Us:

At iDoc Device Repair, we are dedicated to providing unparalleled service in electronics repair, refurbishment, and logistics solutions. Our commitment is to collaborate closely with our clients, tailoring strategies that optimize the management of their electronic devices and components, while maximizing value for their businesses. We go beyond traditional service offerings, ensuring a seamless and convenient experience for our customers throughout their electronic journey. We pride ourselves on delivering the highest standards of customer service, ensuring satisfaction, and fostering lasting partnerships.