What are the responsibilities and job description for the Host/Hostess occasional/part time position at IDM Hospitality Management?
Hotel Marshfield, Marshfield, WI
JOB DESCRIPTION
Position Title: Host/Hostess
Department: Food & Beverage
Direct Report: Front of House Manager
SUMMARY SCOPE OF ROLE
Responsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
High school or equivalent education required.
Minimum of two years’ experience in public contact or customer service position required. Preferred restaurant/hospitality experience.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- 85% Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
- 10% Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
- 5% Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
ADDITIONAL JOB FUNCTIONS
- Perform general clerical tasks including maintaining logbooks and reservation books.
- Assist bus attendant in table setting and general dining room maintenance during peak periods.
- Perform other duties as requested, such as executing special guest requests.
KEYS TO SUCCESS IN THIS ROLE INCLUDE
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Knowledge of all menu items, prices, and general service procedures.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights.
EXPECTED HOURS OF WORK HOURS
This is an hourly position and will be scheduled based on operational need/coverage.
PHYSICAL REQUIREMENTS
Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.