Clubhouse Manager

CLUBHOUSE MANAGER AT IDLE HOUR COUNTRY CLUB

Idle Hour Country Club in Lexington, Kentucky is seeking a positive, energetic, and highly engaged professional with strong leadership skills to join our Team as the Clubhouse Manager. The ideal candidate must be one who embodies and demonstrates a confident servant leadership style that promotes a positive culture with an emphasis on team development, organizational consistency, and financial management skills while maintaining the highest levels of member satisfaction and retention and delivering a high-quality member and employee experience.

Reports to: General Manager / Chief Operating Officer

Job Summary: Work closely with the GM/COO. Responsible for the successful operation of all aspects of the Clubhouse and Summerhouse. Oversee Food & Beverage, Catering, Housekeeping, Maintenance, Racquets and Aquatics operations as well as perform specific tasks as requested by the General Manager.

Job Description

• Develop an operating budget for each of the department’s revenue outlets; monitors and take corrective action as necessary to help assure that budgeted sales and cost goals are attained.
• Develop capital budget for all necessary Clubhouse/food and beverage equipment and recommends facility renovation needs.
• Functions as an administrative link between departments.
• Responsible for all Clubhouse operations, costs, labor/staffing, purchasing inventory, and maintenance.
• Plans and coordinates training and professional development programs for himself or herself and club personnel.
• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
• May serve as a departmental manager in that manager’s absence.
• Conducts Food and Beverage staff meetings.
• Interacts with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors.
• Approves all entertainment in consultation with the Event Coordinator and others.
• Assist in the development of wine lists, sales and promotional programs.
• Serves as a club representative within the community.
• Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible; effective communication through all department levels and throughout Clubs.
• Oversee the operation of Special Events and Outings.
• Researches new products and develops an analysis of their costs and benefits.
• Oversees daily Clubhouse operations.
• Reviews all accidents and works with proper personnel in completing accident reports.
• Ensure that all Clubhouse policies and procedures are followed.
• Coordinates with Human Resources Department staff to develop long-term staffing needs for the Clubhouse department along with recruitment, training, supervision and termination of Clubhouse staff.
• Works with department heads to plan professional development programs for applicable staff.
• Ensures that all legal requirements are consistently followed.
• May perform clubhouse opening and closing duties, including those related to security.
• Monitors employee dress codes and member dress codes as applicable.
• POS (Jonas) programming and maintenance
• Promptly responds to member feedback, creates and executes action items to ensure member satisfaction.

Attributes

·        An outgoing and friendly personality with a high potential to identify with and embrace the Club's unique culture.

·        Highly energetic; a self-starter with a “hands-on” approach to management.

·        A strong sense of service with proven staff development and training skills.

·         Ability to establish and maintain effective working relationships with all staff. Teamwork is the foundation of the Club’s success.

·        Resolves common problems and challenges regularly with high judgment.

·        Determines the best method to achieve goals and maintains the flexibility to ensure effective delivery of work. Continuously delivers high-quality results and is resilient in the face of obstacles.

·        Fosters a collaborative team spirit. Actively helps and supports others. Deals with conflict in a positive manner.

·        Understands all the key departments and functions and how they work collectively to achieve larger goals. Provides advice, information, and direction to others to support the achievement of team and/or department goals. Recommends optimal approaches to address critical issues in the immediate and medium-term.

·        An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports, etc., to staff, members, and guests.

·        Provides exceptional member service and uses prompt and responsive follow-through. Ask questions to identify members' needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints.

·        Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands, and deal with frequent changes, delays, or unexpected events.

·        Remain open to others’ ideas and exhibit a willingness to try new things.

·        Ability to envision the Club’s future and continually come up with ways to improve the entire member experience.

·        Possesses a good sense of humor and the ability to have fun.

Educational Requirements

• Bachelor’s degree from a four-year college or university.
• Hospitality Management major preferred.
• Member of Club Managers Association of America (CMAA); Certified Club Manager (CCM) designation through CMAA or in current pursuit of this designation.
• Six or more years of related experience with three or more years as a manager.
• Substantial private club or hospitality industry experience with management and supervisory experience and progressive professional advancement.

·        A career path marked with stability and professional achievement.

·        A person of exceptional character - motivated, energetic, friendly, and dedicated to the profession. A friendly and outgoing personality with strong communication skills and high visibility.

·        The professional will be a lifelong learner continuing research and understanding industry trends. Excellent verbal and written skills.

·        Effective coaching/supervision/training of staff.

·        The ability to operate a computer to enter, retrieve, or modify data utilizing Microsoft Word, Excel, Outlook, PowerPoint, email, internet, and other software programs at a high level of proficiency. Strong working knowledge of JONAS is a plus.

·        Impeccable and verifiable references. All candidates will be subject to a thorough background check.

Date Position Available

Immediately

Salary Range

$100,000.00 – $115,000.00

Other Benefits

·        Competitive compensation/salary and an annual performance bonus. Total comp plan $100,000.00 – 115,000.00

·        Healthcare, Medical, Dental, and Life Insurance

·        Paid time off and work/life balance

·        Participation in the Club’s 401(k) plan with club match.

·        Professional dues, educational allowance expenses, and other expenses per the annual budget

·        Relocation assistance (if from outside the area)

To be considered for this outstanding opportunity all cover letters and resumes should be received as quickly as possible but no later than June 30, 2024. All information received will be kept in the strictness of confidence.

Professionals who meet or exceed the established criteria are encouraged to send a compelling cover letter addressed to Chris Kennedy, CCM, General Manager / Chief Operating Officer outlining their qualifications, experience, interests, and why Idle Hour Country Club and the Lexington, KY will be beneficial for you, your family, and your career along with their resume to:

Please send resumes to:

Chris Kennedy, CCM

General Manager / Chief Operating Officer

Lexington, KY 

PHONE: 760-272-5600

ckennedy@idlehour.cc