Retail Sales Assistant Manager

Retail Assistant Manager

Responsible for running the day-to-day operations of idiom & dwell New Haven

Duties include:

Managing sales

• Meet monthly sales goals.
• Analyze sales data, set and achieve goals, and achieve forecasts for the upcoming season.

Managing customer service

• Resolve customer complaints, handle queries, and ensure customer satisfaction.
• Meet & greet customers while promoting the boutique culture of excellent customer service.

Managing store operations

• Ensure the store runs smoothly and that operations comply with company policies and regulations.
• Ensure a clean, organized, and well-merchandised shop.

Managing inventory

• Track inventory levels and coordinate with the owner to replenish top-selling items or fill gaps for missing SKUs.
• Be proactive and continually monitor for theft and reduce opportunities before they occur.
• Recommend new additions to the inventory assortment.

Managing staff

• Oversee and train sales associates, provide constructive feedback, model positive behaviors, and work with the team to improve selling skills.
• Hire and train new employees.
• Work with Kimberly to coordinate a monthly work schedule for staff and ensure prompt attendance.
• Fill in any gaps as needed.

Managing promotions

• Collaborate to implement promotions and campaigns to increase sales: monthly newsletter, social media campaign, and blog posts.

Managing staff

• Oversee and train sales associates, give constructive feedback, and provide positive modeling, and always work with the team to improve selling skills.
• Hire and train new employees.
• Provide a monthly work schedule to staff and ensure prompt attendance.

Managing promotions

• Collaborate to implement promotions and campaigns to increase sales: monthly newsletter, social media campaign, and blog posts.

Managing events

• Organize in-shop events and other sales promotions to create customer engagement.

Community Engagement

• Work with other organizations to foster community engagement
• Attend a quarterly merchant meeting
• Network and collaborate with other shops/restaurants to positively impact the community.

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $20 - $24