What are the responsibilities and job description for the Warehouse Shipping Manager position at Idexcel?
Job Title: Logistics coordinator
Location: Cerritos, CA
Duration: Long Term (12 Months)
Key Responsibilities
Documentation Management
- Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
- Ensure compliance with company, customer, and regulatory documentation requirements.
- Maintain accurate filing systems (digital and physical) for all logistics-related records.
Communication & Coordination
- Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
- Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
- Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
Invoicing & Financial Support
- Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
- Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
- Assist in resolving discrepancies in billing, payments, and supporting claims processes.
Qualifications
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
- 2 years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills (verbal and written) for cross-team and customer interactions.
- Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
Detail-oriented and process-driven.
Strong problem-solving and follow-up skills.
Customer-focused with ability to build positive relationships.
Adaptability to shifting priorities and time-sensitive tasks.