What are the responsibilities and job description for the Customer Technical Support Representative position at Idexcel Inc.?
Job Details
Job Title: IT - Customer Technical Support Representative 4/ Enterprise Systems Monitoring Tech
Location : Eagan, MN
Duration: 11 months contract
Description:
We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals.
This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)
The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and has the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
NOTE:
This position requires a work schedule of 11 pm 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday).
New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
Basic Qualifications:
- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Strong knowledge and understanding of networking
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Must have resided in the US for the last 5 years
- Must be able to work from Eagan, MN location. No remote work from any other location.
Preferred Qualifications:
- Bachelor s Degree in Computer Science or associated discipline
- Familiarity working with enterprise monitoring products
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
- Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30
Customer Technical Support Representative
Telos Corporation | EOE - Telos Corporation -
Ashburn, VA
Customer Support Technical Representative
TEKsystems -
San Luis, CA
Technical Customer Support Representative
Foundever -
Wise, VA
