What are the responsibilities and job description for the Claims Specialist position at Idexcel?
Job Title: Claims Settlement Specialist
Location: Plano, TX Onsite
Duration: Long Term
About the Role
The Claims Settlement Specialist will play a crucial role in managing and processing carrier claim payments, ensuring compliance with company policies and deadlines.
Responsibilities
- Process carrier claim payments (AR) accurately on or before deadlines according to company policy.
- Collaborate with our Recovery Team to report claim approvals and pending payments.
- Review essential claim documentation to confirm payment accuracy (AP).
- Communicate with carriers/3PL’s to confirm payment details.
- Audit/Manage contracts and tariffs in regards to process payments in the Cello system.
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements.
- Investigate and diagnose potential errors preventing payment processing.
- Facilitate Legal reviews to review and execute settlement agreements from carriers/3PL’s.
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings.
- Track and submit approval requests for aging claim offsets against carrier invoices.
- Perform ad-hoc reporting or other job-related duties, as required.
Qualifications
- Required proficiency in Microsoft Excel, including but not limited to, advanced reporting functions and formatting, VLOOKUP, and pivot tables.
- 3-5 years of Accounting/Finance experience preferred.
- 1 years of freight claims processing.
- Excellent verbal and written communication skills.
- Strong critical thinking and creative problem solving skills.
- Flexibility to work in a fast-paced, team-oriented environment.
- Superior attention to detail, organization, cross-group collaboration, and project management skills.
Required Skills
- Proficiency in Microsoft Excel.
- Experience in Accounting/Finance.
- Freight claims processing experience.
- Excellent communication skills.
- Critical thinking and problem-solving skills.
- Ability to work in a team-oriented environment.
- Attention to detail and organizational skills.
Preferred Skills
- Advanced reporting functions in Excel.
- Experience with VLOOKUP and pivot tables.
- Experience in a fast-paced work environment.
