What are the responsibilities and job description for the Data and Reporting Analyst (Credentialing Specialist) position at IDEMIA Public Security?
Responsibilities
- Retrieve biometric files to upload to the federal portal
- Evaluate data in biometric files to ensure accuracy
- Report on biometric submittals to ensure full transmission
- Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified
- Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items
- Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
- Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool
- Oversee all regulatory compliance expectations for state and federal programs
- Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access
- Identify and recommend improvements to workflows and processes to improve accuracy and efficiency
- Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
- Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information
- Use Microsoft Outlook daily to perform administrative duties
- Participate in collaborative meetings and may serve as point of contact for specific programs or platforms
- Support recurring internal and external audit of records
- Apply concept of continuous improvement to develop new skills during changing initiatives
- Communicate with internal personnel as well as external job applicants
- Adhere to all company and department employment policies regarding security and confidentiality
Knowledge, Skills, and Abilities
- Customer Relationship Management (CRM) tool experience
- Analytical skills to receive, assemble and report on data records
- Extremely attentive to details
- Possess a high level of self-motivation and energy and can work with minimal supervision
- High organizational and time management skills
- Highly developed oral and written communication skills
- Fosters working relationships with leadership and other contract Points of Contact
- Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
- Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
- Ability to work as part of a team with excellent interpersonal skills
Qualifications, Education, and Experience
- Minimum 2 years credentialing experience
- Bachelor’s or associate degree preferred
- Minimum 3 years working in a corporate office environment working with multiple internal and external customers