What are the responsibilities and job description for the Field Technician position at IdeaTek?
Description
About Us:
At IdeaTek, we’re on a mission to connect communities with fast, reliable fiber internet. As a cutting-edge telecommunications company, we believe in innovation, teamwork, and community impact. Our team members are passionate problem-solvers who thrive on creating better connectivity for everyone.
Location
This position supports field operations in the Tucson region.
Opportunity
We’re growing—and we’re looking for a motivated Field Technician to be a core part of our network expansion. You will be instrumental in the build-out and maintenance of our advanced fiber network, delivering both technical excellence and outstanding customer experiences. If you are detail-oriented, safety-minded, and proficient in fiber splicing techniques, we want you on our team
Key Responsibilities (not Limited To)
IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This employer uses everify
About Us:
At IdeaTek, we’re on a mission to connect communities with fast, reliable fiber internet. As a cutting-edge telecommunications company, we believe in innovation, teamwork, and community impact. Our team members are passionate problem-solvers who thrive on creating better connectivity for everyone.
Location
This position supports field operations in the Tucson region.
Opportunity
We’re growing—and we’re looking for a motivated Field Technician to be a core part of our network expansion. You will be instrumental in the build-out and maintenance of our advanced fiber network, delivering both technical excellence and outstanding customer experiences. If you are detail-oriented, safety-minded, and proficient in fiber splicing techniques, we want you on our team
Key Responsibilities (not Limited To)
- Perform core fiber network duties, including the splicing of fiber optic cables in various outdoor conditions and demonstrating a working knowledge of both aerial and underground fiber network infrastructure.
- Ensure documentation by maintaining a thorough knowledge of and accurately updating splicing schematics and spreadsheets, and taking precise splicing and field notes to ensure project timelines are met.
- Execute end-to-end customer installations and repairs, performing independent fiber-to-the-home (FTTH) installations, timely repairs, and installing service drops from the terminal to customer homes or businesses.
- Troubleshoot and resolve technical issues, diagnosing and resolving customer connectivity and service issues, including the installation and troubleshooting of residential and business VoIP services.
- Conduct initial quality control inspections of new plant construction to ensure adherence to build standards and project specifications.
- Deliver outstanding customer service by providing an exceptional experience to customers through friendly, patient, efficient, and knowledgeable service regarding FTTP, gateways, and and WiFi.
- Maintain safety and operational compliance, operating and maintaining a bucket truck safely in accordance with DOT and OSHA standards, and adhering to all safety protocols as outlined in the company handbook.
- A strong aptitude for learning and a desire to grow your skills and knowledge.
- A self-motivated and proactive approach to your work. Must be able to work independently with minimal direction (at completion of training period)
- A high level of attention to detail and a commitment to quality.
- A strong sense of urgency and dedication to following through on all tasks.
- Excellent verbal and written communication skills.
- The ability to adapt to shifting priorities in a dynamic work environment.
- Demonstrates a strong safety focus and consistently maintains safety measures.
- Comply with DOT safety and operational standards.
- 2 years of experience in telecommunications as a splicing technician or an installation technician.
- Must possess and maintain a valid driver’s license with no restrictions.
- Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
- Willingness to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
- Ability to work outdoors in various weather conditions.
- Must be able to lift up to 80 lbs.
- Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
- Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
- Successful completion of DOT physical.
- General knowledge of telecommunications services, including internet, wireless, and phone systems.
IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:
- Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
- Competitive benefits packages including medical, dental, life, and vision, along with 401k match
- Employee coaching and counseling services at no cost to employee, spouse, and children
- Tuition reimbursement for continuing education related to your individual growth goals
- Community engagement and volunteer opportunities
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This employer uses everify