What are the responsibilities and job description for the Business Scheduling Specialist position at IdeaTek?
Description
We're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet . We didn't start broadband to build a business—we built a business to bring broadband to Kansans. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.
A Day in the Life as a Business Install Scheduling Specialist
A Business Install Scheduling Specialist plays an essential role in supporting our rapidly growing volume of business customer sales. They serve as the dedicated coordinator for new business installs, ensuring efficiency for both our customers and our internal sales and operations teams.
Throughout the day, you will act as the bridge between our business clients and field teams, managing complex scheduling needs including discoveries, installs, and reschedules. By collaborating closely with Sales and Operations, you ensure that every step of the business installation journey is professional, immediate, and high-quality.
Location:
This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.
Key Responsibilities Include
To be considered for this role, you'll need the following required qualifications:
Beyond the qualifications, these attributes are what make someone a great fit for our team:
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
We're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet . We didn't start broadband to build a business—we built a business to bring broadband to Kansans. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.
A Day in the Life as a Business Install Scheduling Specialist
A Business Install Scheduling Specialist plays an essential role in supporting our rapidly growing volume of business customer sales. They serve as the dedicated coordinator for new business installs, ensuring efficiency for both our customers and our internal sales and operations teams.
Throughout the day, you will act as the bridge between our business clients and field teams, managing complex scheduling needs including discoveries, installs, and reschedules. By collaborating closely with Sales and Operations, you ensure that every step of the business installation journey is professional, immediate, and high-quality.
Location:
This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.
Key Responsibilities Include
- Coordinate and manage the scheduling of fiber installations specifically for business customers.
- Manage and maintain multiple calendars, ensuring they are current, accurate, and accessible to all relevant parties.
- Handle scheduling changes and cancellations by proactively communicating updates and confirming new times with all stakeholders.
- Work with Sales and Operations to ensure scheduling aligns with project milestones, discovery needs, and sales objectives.
- Identify and resolve scheduling conflicts and communicate to find mutually acceptable solutions.
- Establish and maintain standardized scheduling protocol.
- Set reminders and follow-ups to ensure customers and internal teams are notified of crucial installation information.
To be considered for this role, you'll need the following required qualifications:
- 2 years of relevant work experience in scheduling, dispatch, or project coordination roles.
- Outstanding communication skills, with a knack for active listening and professional problem resolution.
- Strong critical thinking skills used to analyze complex scheduling scenarios and implement effective solutions.
- Experience working in a fast-paced environment, ideally handling high-volume coordination or customer-facing tasks.
- Previous experience in the telecommunications industry (wireless/fiber).
- Familiarity with scheduling software or CRM systems.
- Experience specifically coordinating B2B (Business to Business) services or installations.
Beyond the qualifications, these attributes are what make someone a great fit for our team:
- Detail-oriented with a high level of accuracy in record-keeping and planning.
- Prioritization Expert: Ability to determine the urgency and importance of various demands to allocate time effectively.
- Relationship-focused with a commitment to building positive connections with business clients and internal teams.
- Adaptable to changing priorities and able to maintain a positive attitude under pressure
- Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
- Competitive benefits packages including medical, dental, life, and vision, along with 401k match
- Employee coaching and counseling services at no cost to employee, spouse, and children
- Tuition reimbursement for continuing education related to your individual growth goals
- Community engagement and volunteer opportunities
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.