Administrative Assistant

Administrative Assistant

IdeaStage Promotions, LLC – North Phoenix, AZ

Join IdeaStage Promotions – A Fast-Paced, Family-Owned Business with Room to Grow

IdeaStage Promotions is a growing, family-owned promotional products company located in North Phoenix, Arizona, serving businesses throughout the United States.

We are seeking a friendly, dependable, and highly organized Administrative Assistant to become the first point of contact for our customers, vendors, and visitors. This position is essential to the day-to-day operations of our office and is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment.

As the first voice our customers hear, you'll help create an outstanding customer experience while ensuring calls, emails, and requests are routed efficiently throughout the organization.

Responsibilities

• Answer and direct incoming telephone calls in a professional, courteous, and confident manner.
• Welcome visitors and create a positive first impression of our company.
• Assist customers with submitting quote requests through our online quoting system.
• Route customer inquiries to the appropriate department.
• Escalate customer concerns or time-sensitive issues to management when appropriate.
• Monitor shared company email inboxes (Contact, Info, Purchasing, etc.) and accurately route emails to the appropriate department using our internal CRM.
• Respond to general customer inquiries and direct more complex questions to the appropriate team member.
• Maintain accurate customer notes, records, and documentation within our internal systems.
• Serve as the central point of communication by ensuring calls, emails, and customer requests are directed to the appropriate department for timely follow-up.
• Perform general administrative and clerical support duties as assigned.
• Handle confidential business, customer, and employee information with professionalism and discretion.

Qualifications

• Excellent telephone presence and professional phone etiquette.
• Well-spoken with outstanding verbal communication skills.
• Strong written communication skills, including proper grammar, spelling, and punctuation.
• Accurate typing and data entry skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize in a fast-paced office environment.
• Proficient with Microsoft Office, Outlook, and comfortable learning new software.
• Dependable with excellent attendance and punctuality.
• Previous receptionist, administrative assistant, customer service, or office experience is preferred but not required.
• Bilingual (English/Spanish) is a plus.

Why You’ll Love It Here

• Competitive Pay – $16 - $18/hour based on experience
• Full Benefits – Medical, dental, vision, life, and disability insurance after 60 days
• Paid Time Off – 10 paid holidays accrued Paid Personal Time
• Profit Sharing – Quarterly bonus based on tenure and attendance
• Growth Opportunity – We invest in developing from within
• Team-Oriented Environment – Work closely with owners and learn every aspect of how a business runs

Apply Today
If you’re looking for a stable role with real growth potential—and you bring focus, follow-through, and a strong sense of responsibility—we want to hear from you.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service: 1 year (Required)

Location:

• Phoenix, AZ 85024 (Preferred)

Ability to Commute:

• Phoenix, AZ 85024 (Required)

Work Location: In person

Salary : $16 - $18