What are the responsibilities and job description for the Clinic Office Manager position at Ideal Staffing Inc.?
The Clinic Office Manager is responsible for overseeing the daily administrative and operational functions of the medical practice, ensuring a smooth, efficient, and patient-focused environment while maintaining compliance with all applicable healthcare laws and regulations.
Essential Duties and Responsibilities
- Operations Management: Oversee day-to-day operations, manage patient flow, coordinate schedules for medical staff and non-clinical personnel, and ensure a safe and welcoming facility environment.
- Human Resources: Recruit, hire, train, supervise, and conduct performance reviews for an administrative staff of appx. 30 employees (receptionists, nurses, etc.).
- Financial Oversight: Monitor budgets, manage billing and coding processes.
- Compliance & Records Management: Implement and enforce office policies and procedures to ensure adherence to federal, state, and local regulations, including HIPAA and OSHA. Maintain and organize accurate patient and staff records, utilizing electronic health record (EHR) systems.
- Patient Relations: Address patient complaints, ensure high standards of customer service, and facilitate positive communication between patients, doctors, and staff.
- Inventory & Vendor Management: Order and manage medical supplies, office equipment inventory, and liaise with external vendors (e.g., cleaning, IT, maintenance services).
Qualifications
- Proven work experience as a Medical Office Manager or in a similar administrative role within a healthcare setting.
- Knowledge of healthcare systems operations, medical terminology, and data/administrative processes.
- Familiarity with medical billing, insurance verification, and compliance regulations (HIPAA, OSHA).
- Excellent organizational, time-management, and communication skills, with the ability to handle stressful situations professionally.
- Proficiency in EMR software, billing software, and standard office applications.
- A relevant degree (e.g., BS in Healthcare Administration or Business) is often preferred.