Inside Sales Representative

About Ideal:

Ideal Cabinetry provides homeowners, kitchen dealers and remodeling professionals with high quality indoor and outdoor cabinetry solutions, ready to ship in 10 business days or less. We can handle any project no matter how big or small. At Ideal Cabinetry, we prioritize delivering high-quality products quickly while providing exceptional customer experiences.

About the Role:

The Inside Sales Representative drives sales growth within assigned Home Depot stores through proactive outbound calling, strong store relationships, product support, and consistent follow-up with associates, department supervisors, designers, and Pro Desk teams.

Desired Candidate Profile: To succeed in this position, the ideal candidate must effectively perform the key responsibilities outlined below. The qualifications listed are indicative of the necessary knowledge, skills, and abilities required.

Key Skills and Responsibilities:

Store Sales & Relationship Support

· Call assigned Home Depot stores regularly to build relationships, answer questions, and support sales activity.

· Serve as the primary inside contact for store associates, department supervisors, designers, and Pro Desk teams.

· Promote products, programs, special-order opportunities, displays, and local sales initiatives.

Account Support & Follow-Up

· Assist stores with product selection, specifications, quotes, pricing questions, and order support.

· Identify sales opportunities, generate qualified leads, and coordinate follow-up with outside sales or territory managers.

· Help resolve store and customer issues quickly while partnering with customer service, operations, and logistics teams.

Reporting & Team Collaboration

· Maintain accurate CRM records for store contacts, opportunities, call activity, and follow-up actions.

· Track store trends, competitive feedback, and program results; share updates with sales leadership.

· Partner with sales, marketing, product management, customer service, and operations to improve store performance.

Qualifications

· 2 years of inside sales, retail sales, customer service, or account management experience.

· Strong telephone communication, relationship-building, organization, and follow-up skills.

· Ability to manage multiple stores, priorities, and sales opportunities at the same time.

· Proficiency with Microsoft Office and CRM tools.

· Home Depot, home improvement retail, cabinetry, millwork, kitchen and bath, or building products experience preferred.

Core Competencies

· Relationship building and consultative selling

· Customer focus and problem solving

· Time management, organization, and attention to detail

· Results orientation and teamwork

Key Performance Indicators (KPIs)

· Outbound calls completed and store contacts reached

· Sales growth and special-order opportunities generated

· Quote-to-order conversion and new opportunities identified

· CRM accuracy, follow-up completion, and issue resolution

Physical Requirements & Compensation

· Ability to work at a computer and communicate by phone, video, and email for extended periods.

· Occasional travel for store visits, customer meetings, or sales events may be required.

· Base salary plus performance-based incentive/bonus opportunity and standard benefits package.

Ideal Candidate Profile

A motivated sales professional who enjoys building relationships over the phone, understands retail store operations, and can influence store-level engagement and sales within the Home Depot channel.

EQUAL OPPORTUNITY EMPLOYER Ideal Cabinetry is an equal opportunity employer. We do not discriminate based on race, color, national origin, ancestry, age, religion, military status, gender identity, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic. We comply with all applicable state laws regarding discrimination. Individuals with disabilities will not be denied employment based solely on their disability, as long as they can perform the essential functions of the job with or without reasonable accommodations.

Job Type: Full-time

Experience:

• Inside Sales Support: 2 years (Required)

Ability to Relocate:

• Bartow, FL 33830: Relocate before starting work (Required)

Work Location: In person