What are the responsibilities and job description for the Account Manager position at Ideagen?
About Us
Location - Sydney, New South Wales
Function - Global Sales
Department - Digital Sales
Working Pattern - Hybrid
Benefits – Benefits and Rewards
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.
We are seeking an Account Manager to manage and grow relationships with existing mid‑market customers. This role focuses on driving revenue growth through account expansion, renewals, and customer retention while managing the full sales cycle from onboarding through to contract renewal and expansion.
The Account Manager will serve as the primary point of contact for assigned accounts, working closely with internal teams to support customer success and deliver value across the Ideagen platform suite, including Plant Assessor, OpCentral, OnePlace, Damstra, Mail Manager, and other solutions.
Responsibilities
- Manage and develop a portfolio of existing mid‑market customer accounts
- Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion
- Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives
- Maintain accurate and up-to-date pipeline data in Salesforce and HubSpot to support forecasting and reporting
- Apply a consultative approach to understand customer needs and align solutions accordinglyAct as a trusted point of contact to support customer retention and long-term success
- Collaborate with Pre‑Sales, Solutions Consultants, and Customer Teams to maximise customer value
- Manage deal negotiations and contract execution in line with commercial guidelines
- Stay informed on product developments and relevant industry trends
Skills and Experience
- Experience in an Account Manager or similar role, ideally within a SaaS environment
- Experience managing existing accounts with a focus on growth, retention, and customer success
- Strong working knowledge of Salesforce and HubSpot, including pipeline management and forecasting
- Experience running structured sales processes and managing complex deal cycles
- Familiarity with MEDDPIC or similar sales methodologies
- Ability to engage and communicate with stakeholders at multiple levels
- Experience within compliance, governance, or health and safety technology is beneficial but not essential
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
#LI-SYDNEY