Receptionist - IDEA Lopez (26-27)

Description

Role Mission: The mission for the Year 0 Receptionist is to collect 100% of applications by Lottery and achieve 100% Projected Enrollment while onboarding 100% of new families and ensuring the campus is safe and operational before the start of school.

What We Offer

Compensation

• Compensation for this role is set at an hourly rate ranging between $17.92 for 0 years of experience and $22.40
• This role is also eligible for a performance bonus based on team performance and goal attainment.
  
  

Other Benefits

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:

• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
  
  

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

Qualifications

What You Bring -- Competencies:

• Education: HS diploma or GED required
• Experience: At least 1 year of experience with customer service and/or receptionist duties
• License or Certification:
  
  

What You’ll Do – Accountabilities

100% of Applications collected by lottery (3:1 ratio for OGL)

• Achieves 100% Projected Enrollment by the first day of school
• Executes student recruitment efforts that target families with school-aged children within the 3-mile radius immediately surrounding their school
• Ensures all new families are effectively on-boarded beginning with Welcome to IDEA and throughout their first year
• Builds relationships with business partners and secures community assets
• Hosts information sessions for interested families and new applicants
  
  

100% Projected Enrollment for Academy and College Prep by first day of school (FDOS)

• Enrollment goal is consistently hit every week after the first week of school
• Maintain copies of forms, event information, and answers to frequently asked questions for the campus site and IDEA Public Schools
• Organizes essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
• Copies materials to ensure there is always a supply of all documents at hand
• Communicates effectively with campus lead team and campus ops team to ensure all documents for activities, events, etc. are current
  
  

90% New Family Persistence (Lottery to FDOS)

• Supports efforts to create an environment where students learn, thrive, and have fun (school culture, praise and recognition, in and out of school events calendar, etc.)
• Monitors and reviews with APO, parent and student feedback, particularly as it relates to non-instructional services and support
• Onboards new families from the time a parent applies come to IDEA through their first year in our schools
• Answers phone calls by providing general information and/or connecting call to appropriate staff
• Maintains familiarity with various roles and duties of staff to direct inquiries appropriately
• Manages list of phone extensions and ensure list remains updated
  
  

Campus safe and operational one week before First Day of School (FDOS)

• Ensures 100% of staff have school ID by FDOS or within 2 work days of starting
• Sets up Raptor system and ensures it is in working order
• Reviews required documents for new staff members to complete and submit I-9, Part 2 and notarizes their SB7 form (Texas only)
• Achieves a 3.5 average score on parent BOY survey
• Serves as a liaison between parents, students, and staff
• Exemplifies IDEA core values and exemplary customer service skills
• Provides lead team support as needed
• This role will also serve as the backup for the Nurse/Health Aide
  
  

We look for Team and Family who embody the following values and characteristics:

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
• Has demonstrated effective outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Works with urgency and purpose to drive student outcomes
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students
  
  

About IDEA Public Schools 

  

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.   

 

IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.    

 

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values

To Apply

Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.