What are the responsibilities and job description for the Front Desk Receptionist position at IDEA Insurance LLC?
Role Overview
The Front Desk Coordinator serves as the primary point of contact for IDEA Insurance, ensuring a professional, welcoming, and highly organized front office experience. This role is responsible for the smooth execution of daily reception and administrative operations, while supporting overall office readiness and cross-functional coordination.
Key Responsibilities
- Welcome and assist visitors, clients, brokers, and agents while delivering exceptional customer service.
- Answer and route incoming calls, emails, and inquiries professionally.
- Maintain an organized, professional reception area and ensure office supplies are stocked.
- Provide administrative support, including scheduling, document management, and onboarding preparation.
- Coordinate with vendors for office maintenance and operational needs.
- Support cross-functional teams (Operations, Sales, Marketing, HR, and IT) with day-to-day administrative tasks.
- Assist with company meetings, events, and special projects.
- Represent the company's culture and values through professionalism and excellent service.
Qualifications
- High school diploma required; Associate's or Bachelor's degree preferred.
- 1 year of experience in front desk, administrative, customer service, or office support roles.
- Bilingual English/Spanish required
- Strong communication, organization, and multitasking skills.
- Proficient with Google Workspace and/or Microsoft Office.
- Experience with Mac OS is a plus.
- Professional appearance, positive attitude, and strong customer service mindset.
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Language:
- English (Required)
- Spanish (Required)
Location:
- Orlando, FL 32819 (Required)
Ability to Commute:
- Orlando, FL 32819 (Required)
Work Location: In person
Salary : $17 - $18