Business System Analyst

The Business Systems Analyst (BSA) is a hands-on technical role responsible for the configuration, optimization, testing, and data analysis of Blue Yonder Warehouse Management System (WMS) in a multi-warehouse 3PL environment. This position acts as the technical bridge between warehouse operations, IT, external vendors and external customers ensuring that system behavior aligns with operational workflows, capacity constraints, and customer requirements.

The role requires deep functional knowledge of WMS processes, direct system configuration experience, and strong SQL writing skills to support reporting, data validation, audits, and operational decision-making.

Core Technical Responsibilities

Blue Yonder WMS Configuration & Support

• Configure and maintain Blue Yonder WMS functionality, including:
  1. Inbound receiving (ASNs, receipts, putaway logic)
  2. Outbound fulfillment (orders, waves, allocations, picking/packing)
  3. Inventory control (locations, capacity, UOMs, adjustments)
  4. Direct putaway rules, slotting logic, and capacity constraints
  5. Billing-related data capture and operational metrics
• Analyze warehouse workflows and translate requirements into system configurations, not just documentation.
• Support multi-facility standardization while managing site-specific exceptions.
• Validate configuration changes across DEV, TEST, and PROD environments.

Systems Analysis & Technical Documentation

• Perform detailed process and system analysis for inbound, outbound, inventory, billing, and value-added services.
• Produce technical documentation including:
  1. Functional and technical requirements
  2. System behavior definitions
  3. Configuration change logs
  4. Data mappings and process flows
• Conduct gap analysis between operational requirements and Blue Yonder capabilities, proposing system-based solutions.

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Testing, Validation & Deployment

• Design and execute:
  1. Unit testing
  2. Integration testing
  3. User Acceptance Testing (UAT)
• Build test scenarios tied directly to warehouse workflows and edge cases.
• Validate system behavior using real transaction data and SQL queries.
• Coordinate deployments and ensure production readiness.
• Support post-deployment issue resolution and stabilization.

SQL, Data Analysis & Reporting

• Write advanced SQL queries to:
  1. Extract and validate operational data from Blue Yonder
  2. Audit inbound/outbound volumes, inventory balances, UOMs, and customer activity
  3. Support operational, finance, and executive reporting
• Perform data validation between WMS, upstream/downstream systems, and customer-provided data.
• Support automated reporting and dashboards by ensuring data accuracy and consistency.
• Assist with ad-hoc data requests, root-cause analysis, and performance investigations.

Integrations & Cross-System Support

• Support WMS integrations with:
  1. EDI platforms (inbound/outbound transactions)
  2. TMS, YMS, and billing systems
• Review interface behavior, data mappings, and error handling.
• Collaborate with vendors and internal teams to resolve integration issues.

 Operational & Application Support

• Act as Tier 2 / Tier 3 support for WMS-related issues.
• Troubleshoot system behavior using logs, data analysis, and configuration review.
• Train power users and operations teams on system functionality and process changes.
• Serve as a Blue Yonder subject matter expert (SME) for continuous improvement initiatives.

Required Technical Qualifications

• Bachelor’s degree in Computer Science, MIS, Supply Chain, Logistics, or equivalent experience.
• 3–5  years of hands-on WMS experience, preferably Blue Yonder.
• Advanced WMS configuration experience (not end-user only).
• Strong SQL writing skills, including:
  1. Complex joins
  2. Aggregations
  3. Data validation queries
• Experience supporting multi-facility warehouse operations.

• Proven experience with testing methodologies (unit, integration, UAT).
• Strong understanding of warehouse operations, including:
  1. Receiving & putaway
  2. Picking, packing, shipping
  3. Inventory accuracy & capacity management
• Ability to analyze technical issues and translate them into system solutions.

Preferred / Plus Skills

 Experience in a 3PL or high-volume distribution environment

• Exposure to EDI (940/945/944/943, etc.)
• Familiarity with BI/reporting platforms (Power BI, Cognos, Tableau, Toolbox)
• Experience working with IT change management and release processes
• Understanding of billing data capture within WMS platforms

Travel

Up to 5–10%, as required to support warehouse operations or implementations.

Benefits: The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

 This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.