Director of Client Solutions

Director Of Client Solutions

Position Title: Director of Client Solutions (Sales)

Department: Business Development / Client Solutions

Reports To: Chief Operating Officer (COO)

Location: [NY/LA / Remote Eligible]

Job Classification: Full-Time, Exempt

Position Overview

The Director of Client Solutions (Sales) at IDC will play a key leadership role in strengthening client partnerships, expanding multi-service agreements, and securing new business opportunities across the media, entertainment, and digital distribution industries. This individual will leverage deep knowledge of content localization, post-production, and digital delivery to position IDC as a premier service partner.

The role is commission-driven, with compensation directly tied to revenue growth and client success. The successful candidate is entrepreneurial, client-focused, and adept at shaping strategic partnerships in a competitive global market.

Key Responsibilities

• Client Relationship Expansion

• Serve as the executive point of contact for major studios, broadcasters, and digital platforms.
• Expand existing service agreements to include dubbing, subtitling, captioning, accessibility, mastering, and delivery solutions.
• Develop long-term, trust-based relationships that foster recurring revenue streams.

• New Business Development

• Drive sales by acquiring new accounts within entertainment, OTT, and distribution sectors.
• Identify and pursue cross-market opportunities (international studios, global streaming providers).
• Build and manage a revenue-generating pipeline that reflects IDC’s growth targets.

• Competitive Market Positioning

• Provide leadership insights on how IDC can remain competitive in service offerings (e.g., AI-driven subtitling, faster turnaround, scalability).
• Work with Marketing to develop campaigns that position IDC as a top-tier localization and post-production provider.
• Deliver feedback to leadership on client demands, emerging trends, and potential service innovations.

• Leadership & Collaboration

• Partner with operations, engineering, and project management teams to ensure service excellence.
• Translate client feedback into actionable service delivery improvements.
• Mentor junior sales staff and support company-wide revenue initiatives.

• Market Analysis

• Research and analyze client needs, preferences, and behaviors across multiple segments (content creators, traditional studios, OTT streamers, independent studios).
• Identify new service lines and emerging business opportunities through data and trend analysis.

• Lead Generation & Sales Cycle Management

• Proactively engage with prospective clients, respond to inbound leads, and manage the sales cycle with tailored pitches and proposals.
• Collaborate with the Commercial Team to support lead generation and ensure alignment with overall sales strategy.
• Partner with the Commercial Team to manage and close established lines of business.

• Performance Monitoring

• Track and report on key performance indicators (KPIs) to ensure progress against targets.
• Analyze sales and campaign performance to recommend adjustments that maximize outcomes.

Qualifications

• Bachelor’s degree in Business, Marketing, Media, or related field (MBA preferred).

• 8 years in sales, business development, or client solutions within media, entertainment, or post-production services.

• Established network of contacts within studios, broadcasters, and digital platforms.

• Proven ability to grow revenue and negotiate multi-million-dollar contracts.

• Deep understanding of subtitling, dubbing, localization, digital mastering, and distribution workflows.

• Strong contract negotiation, financial, and consultative selling skills.

• Excellent interpersonal and executive-level communication skills.

Preferred Skills and Qualifications

• Cultural Sensitivity: Strong understanding of cultural nuances and consumer behavior across global markets.

• Business Acumen: Proven experience in media & entertainment/localization projects, including multi-language subtitling, large-scale dubbing, and accessibility initiatives.

• Project Management: Skilled at managing multiple international markets and concurrent projects effectively.

• Communication Skills: Exceptional written and verbal communication skills, with the ability to engage effectively with diverse teams and clients.

• Localization Tools & Technology: Proficiency in localization and translation management systems (TMS); familiarity with AI, machine learning, automation, synthetic media, and large language models (LLMs).

• Analytical Skills: Strong analytical capability to interpret data, evaluate trends, and make informed decisions.

• Multilingual Proficiency (Optional): Fluency in one or more languages in addition to English is a strong plus.

Compensation & Classification

• Job Classification: Full-Time, Exempt.

• Compensation Structure:

• Base salary to provide income stability.
• Uncapped commissions directly tied to new revenue and contract expansions.
• Quarterly and annual performance bonuses.

• Benefits include: comprehensive medical, dental, vision, retirement plan, PTO, and holidays.

Physical and Mental Requirements

• Physical Requirements:

• Ability to work at a computer for extended periods.
• Regular communication via phone, video conference, and in-person meetings.
• Ability to travel domestically and internationally to client sites and industry events.

• Mental Requirements:

• Ability to handle high-pressure negotiations with global clients.
• Strong problem-solving and strategic thinking skills.
• Emotional resilience and adaptability in a fast-paced, client-driven environment.
• Ability to manage multiple priorities and meet strict deadlines.