Lead Front Desk Agent

at Vail Resorts in Moran, Wyoming, United States

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40 resorts. From day one, you’ll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.?

Other Employee Benefits

Paid SICK time

Paid PTO after 500 hrs.

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

To Learn More, please review the Perks and Benefits (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)

Job Summary:

Each Front Desk Supervisor will be responsible for monitoring the activities and performance of all these positions during his or her shift and both will work together to insure that high standards and efficiency are maintained. Directly supervises front desk, and has overall responsibility for the smooth operations of the front desk.

Job Specifications:

Starting Wage: $19.25/hr

Employment Type: Summer Seasonal 2026

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities:

Function as the team lead for the Front Desk staff and insure they are providing the required guest service according to brand standards and National Park Service standards.

Assists other departments when necessary and keeps management informed of hotel activities and problems.

Assists the management with requested administrative duties.

Check guests into cabins in a courteous, efficient manner while using the Property Management System.

Check guests out by accurately posting any necessary charges and payments in the Property Management System.

Book activities and dining reservations for non-resident guests.

Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints.

Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes.

Provide guests with an orientation to the resort accurately answering their questions.

Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.

Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.

Oversees billing issues and guest recovery refunds when necessary.

Answers all phone calls to front desk and transfers calls or takes messages.

Make walk-in reservations as necessary.

Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station.

Balance cash drawer and turns in balanced cashier audit at end of shift.

Other duties as assigned

Job Requirements:

1 year previous hotel experience

Supervisory experience preferred

Valid US Driver’s License

Experience with Word, Excel, Windows

Experience with Property Management Systems

Fluent in speaking, reading and writing English

Ability to perform under pressure

Strong communication skills

Excellent people skills

Preferred Skills:

Cash Handling

What’s In It For You?

FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites

FREE Wi-Fi

FREE National Park Pass to Grand Teton National Park and Yellowstone National Park

FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!

FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.

40% retail discounts plus online ProDeals

20% grocery and restaurant discounts

$112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)

Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Salary : $19