Hybrid: Medical Receptionist & Medical Assistant

Clinic overview:

At HRMN Health, we believe exceptional patient care starts with an exceptional team. We are committed to delivering a high-end healthcare experience where every patient feels valued, heard, and cared for. If you are passionate about making a meaningful difference in the lives of others, you'll find a rewarding career here.

When you join HRMN Health, you're becoming part of a supportive, collaborative team that values kindness, professionalism, and continuous growth. We foster a positive workplace culture where every team member is respected, encouraged, and empowered to succeed.

Beyond caring for our patients, we believe in caring for our team and our community. We invest in our employees, celebrate successes together, and actively seek opportunities to give back to the communities we serve.

Position Overview:

This hybrid role combines front-desk reception duties with clinical medical assistant duties. You will serve as a first point of contact for patients while also supporting clinical workflow, including vitals, obtaining lab results prior to visits, injections, and other medication record coordination. This role requires flexibility to move between the front desk and clinical support areas as patient volume and clinic needs require.

Key Responsibilities

Front Desk / Reception Duties:

• Scheduling new patient appointments and managing follow-up visits.
• Managing portal requests and optimizing appointment availability.
• Professionally answering and responding to incoming phone calls, SMS, and emails.
• Processing patient check-ins, both in-office and virtual.
• Executing opening and closing office procedures.
• Assisting with billing and collection of payments; distributing superbills.
• Facilitating transmission of lab orders for cash-pay laboratory services.
• Assisting patients with Cherry financing enrollment for visit fees, when needed.
• Securing and maintaining accurate consent forms, identification, and regulatory paperwork.
• Actively promoting HRMN Health and Med Spa services and products; processing gift card transactions.
• Maintaining and updating patient records with accuracy and confidentiality; scanning and filing documents.
• Providing administrative support to medical staff, including faxing, filing, photocopying, and office supply inventory.
• Ensuring compliance with healthcare regulations, including HIPAA.
• Performing regular supplement inventory management.
• Any other duties as assigned.

Medical Assistant / Clinical Duties

• Prepping patient appointments; confirming pre-ordered lab results are available in charts prior to visits.
• Taking and documenting patient vitals at check-in for the provider.
• Reviewing visit summaries for orders needing completion, including imaging orders and prescriptions; scanning orders into the patient chart.
• Communicating lab results and relaying information between patients and providers.
• Returning patient calls regarding medical questions.
• Printing and sending lab orders.
• Administering injections (B12, vitamin D, and weight-loss injections) as ordered by the provider.
• Training and setting up glucose monitoring tests for patients as requested by the provider.
• Reviewing the weight-loss injection and other injection processes with patients.
• Helping with opening and closing duties. 
• Ensuring compliance with healthcare regulations, including HIPAA.
• Any other duties as assigned by the provider or administrator.