What are the responsibilities and job description for the Tier 1 Fraud Investigator position at Idaho State Job Bank?
Tier 1 Fraud Investigator at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees and members of the uniformed services. You will accomplish this by monitoring activity related to account takeover, identity theft, suspicious money movement or criminal violations across the Thrift Savings Plan (TSP). In addition to analyzing this activity, it is critical that you are accurate in your research and take appropriate actions to prevent, or otherwise mitigate any potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical matters, including data analytics and communicating technical issues to leadership. Job Specific Skills : Strong attention to detail and accuracy Ability to analyze account data using critical thinking skills Ability to effectively communicate with account holders by phone and email. Ability to review online activity against IP data searches Ability to respond to account holders reports of suspicious activity in a timely manner. Ability to multitask and compare multiple data points Ability to adapt to new processes or procedures Exceptional problem solving and organizational skills Excellent written and verbal communication skills Proficiency in Microsoft Office programs Excellent time management skills and diligent work ethic Minimum Qualifications High School Diploma or GED. 2-5 years or related experience in Customer Service or public relations. Preferred Qualifications : Previous anti-fraud experience Previous banking industry experience Other Job Specific Skills Excellent customer service skills. Ability to provide effective customer service and deal tactfully and courteously with the public. Strong commitment to providing quality service. Strong attention to detail and accuracy. Ability to convey enthusiasm, energy and sincerity over the phone. Exceptional problem solving and organizational skills. Ability to foster a good working relationship and rapport with customers. Ability to adapt to new processes or procedures. Ability to interact effectively with others Excellent written and verbal communication skills. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, leve To view full details and how to apply, please login or create a Job Seeker account
