Customer Account Representative

SCHEDULE:

• Days Monday - Friday. After hours: Must be available as needed to take occasional calls after hours to address matters related to plant down times and carrier issues.

BENEFITS:

• Excellent benefit package available: Medical, Dental, Vision, Disability, Life Insurance, FSA, Supplemental, Vacation, Holiday Pay, Personal Time Off (PTO), subject to applicable eligibility and waiting periods.

POSITION SUMMARY:

The Customer Account Representative is responsible for supporting the Sales Managers. Activities include customer interactions to provide and process information in response to orders, inquiries, concerns and requests about products and services to effectively respond to customer requirements. This position proactively ensures customer focus, as well as accurate, timely and relevant communication, documentation, and coordination of customer interactions with individuals responsible for production planning, inventory control, quality requirements, production, and finished goods shipping. 

ESSENTIAL FUNCTIONS, DUTIES AND PERFORMANCE RESPONSIBILITIES:

• Processes purchase orders, order confirmations and verifies the status of orders and projections by customer. Maintains sales projection worksheets.
• Sample request processing, including research for required documents needed for domestic and international shipments.  Responsibilities include:  Preparing documents, shipping samples, tracking and updating data, and maintaining sample room stock levels.
• Fulfills customer product documentation requests: certificates of conformance, product information, international documents, etc., confirming all documentation is accurate and complete.
• Manages customer requests by first fully understanding them and then serving as the primary interface between internal functional areas and external sales/customers, working to find solutions that are acceptable to both Idaho Milk Products and the customer.
• Maintains a count of orders against supply agreement commitments.
• Uses database information as needed in the performance of daily activities to generate key performance indicator measurements and business updates for sales visits; prepares annual or semiannual customer reports for communication of KPI’s.
• Completes other duties and projects as assigned. 

POSITION SPECIFICATIONS/QUALIFICATIONS:

Education:

• Required: High school diploma/GED or equivalent work-related experience. 

Experience:

• Required: 1-3 years of experience working in customer service and understanding of purchase orders and sample processing.
• Knowledgeable and skilled on the principles and processes for providing customer service. This includes understanding customers’ needs, meeting quality standards for services and customer satisfaction, and an understanding of when to ask one’s manager for support.

Knowledge and Skills:

• Good listening skills and an ability to work without much direct supervision.
• Strong technical skills: proficient in Excel, Word, Outlook.
• Very organized with the ability to adapt to changing priorities.
• Quick learner and self-starter.
• Demonstrated ability to write and speak clearly, good verbal and written communication skills.
• Careful and accurate with attention to details in daily activities.
• Good interpersonal skills.
• Effective prioritizing and time management skills.
• Must possess the ability and personality to work well within a team environment. 

Working Conditions:

• Office environment.

To apply for this position please visit our website at www.idahomilkproducts.com and click the JOIN OUR TEAM link in the top right-hand corner.