What are the responsibilities and job description for the Fraud & AML Specialist position at Idaho First Bank?
Description
The Fraud & AML Specialist is responsible for monitoring, detecting, and investigating potentially fraudulent or suspicious activity across customer accounts and transactions, with a strong emphasis on fraud risk within digital banking channels and account opening.
This role plays a key part in protecting the Bank from financial loss and misuse by identifying unusual activity, conducting investigations, and taking appropriate action. The Specialist partners closely with Compliance, Operations, and Customer Support teams to mitigate risk while maintaining a positive customer experience.
Essential Functions
Fraud Monitoring & Detection
Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First, and Community First motto, IFB serves the greater southwest Idaho communities with five additional branches located in New Meadows, Eagle, Ketchum, Nampa, Boise, and in Bend, Oregon. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com
Equal Opportunity Employer
The Fraud & AML Specialist is responsible for monitoring, detecting, and investigating potentially fraudulent or suspicious activity across customer accounts and transactions, with a strong emphasis on fraud risk within digital banking channels and account opening.
This role plays a key part in protecting the Bank from financial loss and misuse by identifying unusual activity, conducting investigations, and taking appropriate action. The Specialist partners closely with Compliance, Operations, and Customer Support teams to mitigate risk while maintaining a positive customer experience.
Essential Functions
Fraud Monitoring & Detection
- Monitor and review alerts generated through fraud detection and transaction monitoring systems.
- Analyze transactional activity to identify unusual patterns, anomalies, and high-risk behavior.
- Identify and escalate potential fraud trends or patterns observed during investigations.
- Conduct detailed investigations of potentially fraudulent or suspicious activity, including account behavior and transaction history.
- Review higher-risk new accounts, particularly those flagged during online account opening.
- Take appropriate action to mitigate risk, including escalation, restriction, or closure in accordance with Bank procedures.
- Document investigative findings clearly and thoroughly within case management systems.
- Engage with customers, when appropriate, to validate activity and resolve potential fraud concerns.
- Balance risk mitigation with a strong customer experience, exercising sound judgment in decision-making.
- Support monitoring efforts related to suspicious activity and higher-risk customers.
- Assist with customer due diligence (CDD) and enhanced due diligence (EDD) activities, as needed.
- Ensure all investigative work is documented and retained in accordance with regulatory and Bank requirements.
- Partner with Compliance, Operations, and other internal teams to address fraud risks and improve processes.
- Assist in compiling metrics and reporting related to fraud trends, alert volumes, and investigations.
- 2–3 years of experience in fraud detection, investigations, or financial crimes within banking or fintech.
- Experience with transaction monitoring, alert review, or fraud detection tools.
- Familiarity with digital banking and online account opening environments strongly preferred.
- Working knowledge of banking regulations related to fraud prevention and BSA/AML concepts.
- Strong analytical and investigative skills with attention to detail.
- Ability to identify patterns, trends, and anomalies in transactional data.
- Sound judgment and decision-making in time-sensitive situations.
- Effective communication skills, including customer interaction when needed.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-directed with the ability to work independently and escalate appropriately.
Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First, and Community First motto, IFB serves the greater southwest Idaho communities with five additional branches located in New Meadows, Eagle, Ketchum, Nampa, Boise, and in Bend, Oregon. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com
Equal Opportunity Employer