CLINIC CALL SPECIALIST

Idaho Falls Community Hospital is looking for a Clinic Call Specialist to join our team!

JOB SUMMARY:           The Clinic Call Specialist acts as an answering service for contracted clinics and provider offices.  Clinic Call Specialist will interact with patients, providers, hospital & clinical staff via phone and EMR to ensure continuity of patient care. Asks appropriate and clarifying questions to obtain information necessary to be able to relay accurate messages to contracted clinics and provider offices. Maintains confidential interactions with patients, their families, and providers. 

BENEFITS:

Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

CLINIC CALL SPECIALIST:

• Receives all telephone calls outside of clinic hours of operation.
• Documents contacts, notifications, and interacts with callers per established guidelines.
• Serves as Access Center Coordinator when not directly engaged in clinic after-hours call services (including but not limited to).
  • Coordination of all referrals and utilizes established admission criteria to evaluate appropriateness of admission for incoming direct admits.
  • Working with referring/admitting physician, Nursing House Supervisor, and the Nursing Managers, assign new intake to a floor, unit, and bed.
  • Verify Emergency Medical and Treatment and Labor Act (EMTALA) compliance with referrals and transfers.
  • Facilitate all patient transfers inside, into or out of the hospital, both emergent and non-emergent, as appropriate. Coordinate data and patient information; communicate with EMS or transport personnel as well as the nursing house supervisor, unit manager or unit supervisor.
  •  Is responsible for EMR patient bed assignment within the hospital while working with Unit Manager, Nursing House Supervisor or Director of Nursing as appropriate.
  • Provides accurate and timely census reports.
  • Coordinates with contracted outside telehealth services as directed by in-house physicians.
• Communicates with the patient’s provider or clinic via electronic medical charting, telephone, or other established means.
• Utilizes all resources and guidelines at their disposal to effectively prioritize or refer calls when necessary to the appropriate medical facility, personnel, or specialized service.

ABOUT IDAHO FALLS COMMUNITY HOSPITAL:

At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center.

Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.

Education/Certification: High School diploma or equivalent. Preferred current or previous CNA or CMA license or Experience as a Healthcare Receptionist.

Experience:  6 months experience in the healthcare setting.  Preference given to candidates with hospital/acute care experience.

Equipment/Technology:  Proficient in computer software such as MS Office and Excel.  Has the ability to learn complex phone systems, hospital information system, and various EMR systems.

Language/Communication:  Must have the ability to effectively read, write, and speak English fluently. Preference given to bilingual candidates. Must communicate well with providers, coworkers, patients, patient families, and other facilities.