ADMINISTRATION - PROCESS IMPROVEMENT SPECIALIST

Idaho Falls Community Hospital is looking for a Process Improvement Specialist to join our team! 

JOB SUMMARY: The Process Improvement Specialist supports organizational initiatives focused on measurable operational performance, process improvement, efficiency, and continuous improvement. Working under the direction of the designated operational improvement lead, the position evaluates frontline workflows, identifies barriers and inefficiencies, and carries out improvement activities that support established organizational priorities, project goals, and key performance indicators.
Using Lean Six Sigma principles, operational data, performance measures, and direct observation, the Process Improvement Specialist participates in process mapping, root cause analysis, workflow redesign, pilot testing, implementation, and sustainment activities. The role also supports technology enabled process improvement through tools such as Power Automate, Power Apps, SharePoint, Microsoft Lists, Cerner, and other approved systems.
The position maintains a strong connection to frontline operations and clinical practice while supporting defined improvement initiatives. Clinical knowledge and, when appropriate, direct patient care may be used to better understand workflows, identify system issues, validate proposed improvements, or support identified organizational needs.

ABOUT IDAHO FALLS COMMUNITY HOSPITAL: 

At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center. 

Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team. 

DUTIES AND RESPONSIBILITIES: 

•    Perform assigned process improvement work under the direction of the designated operational improvement lead and in alignment with established project priorities, scope, timelines, objectives, and performance measures.

•    Conduct gemba walks, workflow observations, staff interviews, and process assessments within assigned departments or operational areas.

•    Identify process variation, delays, duplication, rework, communication gaps, inefficient handoffs, unnecessary manual work, and other opportunities for improvement.

•    Identify and communicate improvement opportunities, helping align potential initiatives with established priorities, project goals, organizational needs, and relevant key performance indicators.

•    Develop current state and future state process maps to support process evaluation and redesign.

•    Participate in Lean Six Sigma and other structured improvement activities, including root cause analysis, solution development, pilot testing, implementation, and sustainment.

•    Use operational reports, dashboards, Cerner data, key performance indicators, and other available information to support assigned process investigations and validate frontline observations.

•    Assist with monitoring project related performance measures and evaluating whether implemented changes are contributing to intended operational outcomes.

•    Partner with analytical resources when advanced data analysis, statistical analysis, SQL development, enterprise reporting, or development of complex performance measures is required.

•    Engage frontline staff and department personnel within the scope of assigned projects to understand workflow challenges, gather feedback, and evaluate potential solutions.

•    Support interdepartmental improvement activities as directed through established improvement initiatives.

•    Identify opportunities to simplify, standardize, or automate workflows using Power Automate, Power Apps, SharePoint, Microsoft Lists, and other approved technologies.

•    Develop or assist with workflow automation and digital process solutions as part of established improvement initiatives.

•    Assist with development of standard work, process documentation, workflow diagrams, implementation plans, training materials, and other resources needed to support process changes.

•    Monitor implementation activities, gather frontline feedback, and help determine whether process changes are functioning as intended and supporting established performance goals.

•    Communicate project findings, barriers, risks, recommendations, performance trends, and progress to the designated operational improvement lead and appropriate stakeholders.

•    Maintain awareness of frontline clinical operations and apply clinical knowledge when evaluating workflow, patient care processes, staff experience, and operational concerns.

•    Provide direct patient care when specifically needed to support an improvement initiative, evaluate a clinical workflow, maintain relevant clinical understanding, or meet an identified organizational need. Direct patient care should support a defined operational or leadership purpose and is not intended to replace the primary process improvement responsibilities of the position.

•    Support a culture of continuous improvement by encouraging staff participation in assigned process improvement activities.

•    Perform other duties as assigned.

BENEFITS:  

Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include: 

• Medical, Dental and Vision Insurance 

• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off 

• Retirement Plans (401K with up to 6% match)  

• Earned Quarterly Bonus Program 

• Education Reimbursement Program 

• Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital  

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification. 

Education:  Graduate of an accredited nursing program; current RN license in good standing, BSN preferred; Lean Six Sigma or process improvement training preferred.

Experience:.  3 years of nursing experience, preferably acute care. Experience with process improvement, workflow redesign, or quality initiatives.