WORKFORCE CONSULTANT (UI Claims Specialist)

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The mission of the Idaho Department of Labor is to support individuals through career transitions, determine benefit eligibility, connect employers with workers and oversee tax and labor law compliance.

The Unemployment Insurance (UI) Compliance Bureau has an exciting opportunity for a full-time Claims Specialist (Workforce Consultant). This position will play a critical role in protecting the integrity of the UI Trust Fund by ensuring benefits are administered accurately, efficiently, and in accordance with state and federal requirements. The ideal candidate will have strong oral and written communication skills, excellent problem-solving and organizational skills, a dedication to quality customer service, and the ability to work independently. This position will be located in Boise.

For questions regarding this position, please contact Daniel Hernandez Ortiz ( daniel.hernandez-ortiz@labor.idaho.gov ).

Candidates who are fluent in both spoken and written English and Spanish are encouraged to apply, but it is not a requirement for this position.

Applicants selected for this position will be required to pass a background check.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Previous applications for this position will not be considered for this vacancy.

Example of Duties:

• Interview claim customers and employers, gather sensitive information, and provide clear guidance on UI processes, rights, and responsibilities.
• Review and evaluate UI claims, conduct fact‑finding, adjudicate issues, and issue written eligibility determinations.
• Assist customers across phone queues, walk-ins, email, and other channels, helping them navigate UI systems and benefit options.
• Monitor claims and documentation for compliance; identify fraud, identity theft, and misrepresentation through data mining and fraud alerts.
• Prepare reports, maintain accurate case records, resolve service-delivery issues, and support program planning and operations.
• Participate in UI Appeal hearings, prepare case materials, and testify as an expert witness when required.

MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. You must attach a resume, work history and references to your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Experience conducting interviews and documenting information. Typically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications skills was clearly emphasized.
• Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people.
• Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services.
• Experience preparing professional written communication . Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondence OR six credit hours college coursework in related field.
• Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite.

Benefits :

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation ( PERSI ) that offers a defined lifetime benefit at retirement.
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options.
• Medical, vision, and dental insurance benefits that become effective first of the month following your date of hire. All contributions can be pre-tax.
• 11 paid holidays Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time).
• Paid parental leave
• Life insurance for self, spouse, and children.
• Additional perks and discounts available through medical provider.
• Public Service Loan Forgiveness (PSLF) Eligibility .
• Employee assistance program

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.