What are the responsibilities and job description for the Hardware Technician position at iD Tech?
The Position
iD Tech is looking for a Hardware Technician. In this role, you will process and complete computer hardware repairs when needed, maintain computer inventory and run diagnostics on malfunctioning hardware. In addition, you will provide help desk support and assistance troubleshooting equipment to our field employees. This role works out of iD Tech’s warehouse located in Reno, NV.
Responsibilities Include
- Oversee imaging process and maintain imaging hardware such as servers, switches, and data storage equipment
- Run diagnostics on hardware returning from the field and repair hardware that doesn’t pass QC or fails imaging
- Manage maintenance records for all computer hardware and submit detailed reports when need
- Maintain accurate inventory and status for all assets under supervision of the Hardware Technician
- Fulfill work orders for outbound shipments
You Have
- A Certification or equivalent experience
- Proven skills with creating, capturing, and rolling out basic Windows images
- Experience with computer hardware and electronics repair
- Ability to troubleshoot computer hardware issues
- Inventory control experience
- Management or supervisory experience (preferred)
- System Administrator skills or experience (preferred)
- Forklift experience (preferred)
Benefits
- Generous PTO, holidays, and paid company closures so all team members can enjoy downtime and not return to an overflowing inbox!
- Heath, dental, and vision insurance
- 401(K) plan with employer match
- Camp scholarships
Our Company. Our Mission.
iD Tech is a purpose-driven company and a national leader in youth STEM education. We create life-changing tech experiences that embolden students to shape the future, and in 2026, we will engage over 40,000 K-12 students with online and on-campus programs focused on coding, game development, creative, business, robotics, and math curriculum.
What You’ll Love About Working at iD Tech
- Join a team of passionate, thoughtful leaders that love to coach and develop their people.
- We are building an inclusive community where ingenuity and diverse perspectives are valued, and we are creating opportunities for underrepresented students to access STEM education.
- iD Tech has been voted a Top Workplace by the Bay Area News Group over 15 times. Read our employee reviews on Glassdoor to learn more about what makes iD Tech a great place to work.
As an equal opportunity employer, we foster a culture for advancement, contribution, and inspiration from all of our identities within iD Tech and our student community. We do not discriminate against any employee or applicant based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.