What are the responsibilities and job description for the Sales Operations Coordinator position at ID Supply Co.?
Company Description
ID Supply Co. is a privately held merchandise group based in Orange County, California. We specialize in design, licensing, production, and global distribution for some of the most recognized brands in the world. With a vertical model and a fast-paced environment, we deliver end-to-end solutions with speed, quality, and innovation.
Role Overview
The Sales Operations Coordinator is responsible for ensuring seamless execution between sales, retail partners, and internal operations. This role manages all order entries, EDI transactions, and retailer portal requirements while coordinating ship and cancel dates, ticketing, packing, and pricing needs with the production team. The ideal candidate has a strong background in retail operations, understands retail cadence, and is highly skilled in order management systems and data tools.
Key Responsibilities
- Process all sales orders utilizing retailer portals and internal systems
- Manage and oversee all EDI transactions, ensuring accuracy and compliance with retailer requirements
- Act as the primary liaison with retail buyers on ship/cancel dates, order updates, and fulfillment status
- Partner with the production team to align order details, ticketing, labeling, pricing, and packing requirements
- Maintain accurate records of sales orders, ensuring visibility for leadership
- Troubleshoot and resolve issues with portals, EDI, or data discrepancies in a timely manner
Qualifications
- Experience: 2 years of retail operations or order management experience, with direct exposure to EDI and retailer platforms
- Systems: Proficiency in platforms such as SPS Commerce, NuORDER, TradeStone, and/or comparable systems
- Technical Skills: Advanced ability in Microsoft Excel and Google Sheets - including complex formulas, pivot tables, VLOOKUP, SUMIFS, and data reporting - with a focus on accuracy and efficiency
- Knowledge: Strong understanding of retail cadence, seasonal flows, and fulfillment requirements
- Collaboration: Exceptional communication skills to work across sales, operations, and production teams, as well as with retail buyers
- Detail-Oriented: Strong organizational skills with the ability to manage multiple priorities and maintain accuracy under tight deadlines
Work Environment
- Schedule: In-office, Monday through Friday, 8:30 AM – 5:00 PM
- Hybrid/Remote: Not available for this role
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package, including health, dental, vision, and 401k
- Paid time off and company holidays