What are the responsibilities and job description for the Desktop Support Technician III position at ID Projetos Educacionais?
Description
Job Summary: The Desktop Support technician III will be one of the primary associates responsible for providing tier 1 -2 help desk support for the company’s 500 internal and remote employees in a campus environment. This position will serve as the primary point of contact for technical assistance and support for internal applications, software and hardware issues in a fast paced, dynamic environment. The individual should have strong working knowledge and understanding of current technology relating to desktop and systems support, including workstation and laptop repair and configuration, networking equipment and mobile devices. The Desktop Support Technician will be required to carry a phone/pager and respond to after-hours service requests and problems when designated on call.
CANDIDATE MUST BE WILLING TO WORK AT CORPORATE OFFICE IN PALM HARBOR, FL. DAILY.
Key Responsibilities
Work Experience / Knowledge:
Job Summary: The Desktop Support technician III will be one of the primary associates responsible for providing tier 1 -2 help desk support for the company’s 500 internal and remote employees in a campus environment. This position will serve as the primary point of contact for technical assistance and support for internal applications, software and hardware issues in a fast paced, dynamic environment. The individual should have strong working knowledge and understanding of current technology relating to desktop and systems support, including workstation and laptop repair and configuration, networking equipment and mobile devices. The Desktop Support Technician will be required to carry a phone/pager and respond to after-hours service requests and problems when designated on call.
CANDIDATE MUST BE WILLING TO WORK AT CORPORATE OFFICE IN PALM HARBOR, FL. DAILY.
Key Responsibilities
- Win 2019-2022 server Administration
- Internet Information Server / Web Server Administration
- Intranet applications systems and servers
- Server / Infrastructure Administration
- Staff / PC Support
- Print server and printer administration
- Customer service and support
- Experience with Cisco AnyConnect and Check Point Endpoint remote user VPN support
- Maintain server room infrastructure (power / HVAC / connectivity)
- Telecommunications Administration experience – preferred, VoIP
- Ability to manage Online Project Communication’s ticket queue
- New Hire onboarding and training
- All Previous Level 1 and 2 responsibilities
Work Experience / Knowledge:
- Ability to establish priorities, work independently, and proceed with objectives with little oversight
- Self-motivated and success oriented
- Ability to multi-task and with a high degree of professionalism and responsiveness
- Able to maintain grace under pressure
- Ability to take ownership of a task and see it through to completion
- PDQ Deploy (Remote installation and patching)
- PXE (Computer Imaging)
- Entrapass (Badge access)
- Exchange 365 (Emails)
- Microsoft BitLocker Administration
- Active Directory/RSAT
- Well versed supporting current Microsoft Client and server Operating Systems, and Active directory
- Experience with Dell or equivalent Client, Server & networking hardware / equipment.
- Experience supporting VPN technology & communications.
- The ability to support high number of end user computing devices
- HS Diploma or GED required; AA in Computer Science, Information Systems or related field is preferred
- Minimum two years of desktop support and/or system administration experience in appropriate technical environment
- May also be assigned various projects and tasks as needed
- Occasional local travel may be required for support activities