What are the responsibilities and job description for the Director, Operations position at ID Logistics?
About Us
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Position Overview
The Director, Operations is the senior site leader responsible for the overall performance, safety, financial results, and operational execution of a single ID Logistics facility. This role provides strategic and hands-on leadership across all site functions, with full P&L ownership and accountability for service excellence, associate development, and continuous improvement. The Director, Operations partners cross-functionally and with customers to drive results, ensure compliance, and deliver a high-performance operation.
Location: This is an on-site role in Henrico, VA
Work Schedule: 1st Shift (must be flexible)
Travel Specifics: 25%
Competitive Compensation: Attractive annual salary of $150,000-$170,000 plus a performance-based bonus
Key Responsibilities
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Provide overall leadership and direction for all site operations, including warehousing, distribution, packaging, and transportation.
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Own and manage full site P&L, including budgeting, forecasting, cost control, and profitability.
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Develop and execute short- and long-term operational strategies aligned with organizational objectives and customer expectations.
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Drive continuous improvement initiatives to enhance safety, quality, service, productivity, and cost efficiency.
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Recruit, hire, coach, and develop a high-performing leadership team and workforce.
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Establish staffing and labor strategies that balance service requirements, labor cost, overtime management, retention, and engagement.
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Serve as the primary point of contact for customer relationships, ensuring consistent delivery against service-level agreements and performance metrics.
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Monitor site performance through KPIs and scorecards; prepare and present weekly and monthly operational and financial reports.
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Analyze performance gaps, identify root causes, and implement corrective actions and training programs.
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Ensure compliance with all company policies, customer requirements, and applicable local, state, and federal regulations.
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Lead and enforce site-wide safety programs to protect associates, equipment, and property.
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Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
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Partner cross-functionally with Finance, HR, Safety, Engineering, IT, and Commercial teams to support site objectives.
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Lead change management initiatives related to process improvements, customer growth, and operational transformation.
Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.
Qualifications:
Minimum Requirements
- High school diploma or GED
- 10 years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
- Experience managing multiple sites.
- Strong P&L experience.
- High volume e-commerce experience.
- 3 years minimum 3PL experience.
- Critical thinking, problem solving and reasoning skills.
- Ability to work effectively with diverse personalities and communication styles.
- Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
- Strong presentation, writing and speaking proficiency.
- Experience applying Lean, Six Sigma, or Kaizen principles preferred.
- Strong organizational skills.
- Experience with ADP platforms, including ADP WorkForce Now, WorkForce Manager and Recruiting Management, helpful.
- Ability to work a flexible schedule to meet the operation's needs.
Preferred Qualifications
- Bachelor's degree in supply chain or Logistics or business-related field preferred.
Salary : $150,000 - $170,000