Warehouse Operations Manager

Job Description:

About US:

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50 sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!

Position Overview:

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

Location: On-site in Hanover, PA

Work Schedule: Monday-Friday 1st shift

Travel Specifics: 0%

Competitive Compensation: Attractive annual salary of $82,000-$95,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship.

Key Responsibilities:

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
• Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met.
• Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability.
• Direct and oversee programs to ensure safety of all associates, equipment and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention.
• Maximizes quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances in order to identify root cause, corrective action and training needs.
• Participate in the collection of performance measurements per customer, vendor and/or site requirements.
• Prepares and submits weekly and monthly reports.
• Deliver a consistent, high-performance experience to our associates and customer.
  
  

Requirements:

Minimum Requirements

• High school diploma or GED; equivalent combination of education and experience will be considered.
• 5 years of management experience within a high-volume, fast-paced 3PL, distribution, or warehouse operation.
• Proven experience supporting high-volume e-commerce environments.
• Strong expertise in inbound and/or outbound operations.
• Demonstrated critical thinking, problem-solving, and analytical reasoning abilities.
• Ability to collaborate effectively with diverse teams and varying communication styles.
• Proficiency with Microsoft Office, database systems, WMS platforms, and performance/metrics monitoring tools.
• Excellent presentation, written communication, and verbal communication skills.
• Experience with Lean, Six Sigma, or Kaizen methodologies preferred.
• Exceptional organizational skills and attention to detail.
• Flexibility to work varying schedules as required by operational demands.
  
  

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• Prior experience in a 3PL environment.
• Familiarity with ADP systems, including Workforce Now, is a plus.