Lead, Customer Service Rep (Mon - Fri, 6am-2:30pm)

Job Description:

Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.

Responsibilities:

• Weekly Operations Report update sent to General Manager, Operations Manager and Warehouse Supervisor.
• Trains, delegates and supports training of new CSR's and/or of newly added tasks to CSR's
• Process ancillaries.
• Lead, execute and delegate the process of entering truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team
• Assists other CSR's with daily issues.
• Updating DC breakdown of volumes.
• Input invoices into computer system.
• End of month billing and reconciliation.
• Inputting and receiving purchase orders.
• Inputting inbounds and outbound into applications.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer and vendor calls.
• Order office supplies through approved vendors.
• Supply safety vests and visitor badge for guests and vendors.
• Keep updated files of all vendors including invoices and purchase order numbers.
• Visitor log update.
• Weekly Operations Report update sent to leadership team and clients
• Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
• Transfer customer calls to appropriate associate
• Identify, research, and resolve customer issues using the computer system
• Recommend process improvements.
• Answer phones and respond to customer requests
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
  
  

Other duties as assigned.

Schedule: 1st Shift: Monday to Friday 6am-2:30pm (Overtime and weekends may be required)

Pay Rate: $22.50 per hour

Requirements:

• Associate's degree or equivalent from two-year college or technical school; or one year related experience in customer service and inventory control and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as percentages and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.