What are the responsibilities and job description for the Customer Service Representative / Barista / Server position at ID-Eclair?
About Us:
We are a forward-thinking company dedicated to promoting healthy, sustainable living through 100% plant-based food products. Our mission is to provide customers with delicious, nutritious, and ethical food options while delivering exceptional service and support.
Job Summary:
We are seeking a passionate Customer Service Representative with strong knowledge of plant-based foods and wines to provide outstanding support to our customers. The ideal candidate will be able to educate customers on plant-based nutrition, dietary restrictions, and plant-based wine pairings, while delivering a friendly and professional customer experience.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about plant-based products, ingredients, and suitable wine pairings.
- Assist customers with product recommendations and food-and-wine combinations.
- Resolve customer issues, complaints, or concerns with empathy and efficiency.
- Educate customers on plant-based diets, and allergies.
- Maintain detailed records of customer interactions and feedback to help improve product offerings and service.
Qualifications:
- Previous experience in customer service, preferably in the food, wine, or hospitality industry.
- Strong knowledge of plant-based diets and vegan nutrition.
- Knowledge of wine types, tasting notes, and plant-based wine pairing principles.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Passion for promoting plant-based lifestyles, ethical eating habits, and wine education.
Preferred Attributes:
- Certification or coursework in nutrition, vegan culinary arts, wine studies, or plant-based diets.
- Personal experience following a plant-based or vegan lifestyle.
- Enthusiastic about educating others and building a community around plant-based living and wine appreciation.
Benefits:
- Competitive salary with performance incentives.
- Health and wellness programs.
- Opportunities for professional development in plant-based nutrition, wine knowledge, and sustainability.
- Employee discounts on plant-based products and select wines.
Apply in person Wednesday to Friday from 2 pm to 4 pm at:
ID-eclair, 169 W. Green St., Pasadena, CA 91105
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
Location:
- Pasadena, CA 91105 (Preferred)
Ability to Commute:
- Pasadena, CA 91105 (Required)
Work Location: In person
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $18