What are the responsibilities and job description for the Sales Guest Representative position at Icy Strait Point LLC?
Sales Guest Representative
Reports to: Tour Sales Supervisor
Category: Seasonal (April – September 2026 in Hoonah, Alaska)
Compensation: DOE, plus bonus potential
Job Summary
Are you a people-person who thrives in an exciting, fast-paced environment? Do you have a passion for nature and adventure, and want to share that with guests from around the world? If so, we want you to join our team as a Sales Guest Representative at Icy Strait Adventures!
At Icy Strait Adventures, we’re not just selling tours – we’re creating memories. Help guests experience the magic of Alaska like never before and make their trip one they’ll never forget!
What You’ll Do
- Greet guests and assist with booking unforgettable whale watching and adventure tours.
- Maintain crowd control and help guests navigate the Excursion Hub efficiently.
- Provide accurate information about Icy Strait Point, Hoonah, and available activities.
- Sell shuttle tickets, tour packages, and merchandise while ensuring quick, accurate transactions.
- Support the Tour Sales Supervisor in daily operations and ensure smooth guest flow.
- Communicate clearly with guests, helping them prepare for their excursions and stay excited about their experience.
- Assist with promotional activities, tour preparation, and provide relief work in the Marine Department as needed.
- Uphold the values of Icy Strait Adventures by delivering excellent service and ensuring every guest leaves with a smile.
- Take on additional tasks as needed.
Skills Required
- Ability to thrive under pressure in a fast-paced environment.
- Strong customer service and conflict resolution skills.
- Proficient in cash handling and able to execute transactions quickly and accurately.
- Excellent verbal communication and problem-solving skills.
- Team-oriented, flexible, and able to adapt to changing priorities.
- Physically able to stand for extended periods and work outdoors in varying weather conditions.
What You Bring
- A positive attitude and a genuine love for helping others.
- Great multitasking ability and strong attention to detail.
- Interest in Alaska’s wildlife, culture, and history—especially Tlingit heritage.
- Commitment to safety and guest satisfaction.
- Must be 21 or older and eligible for a safety-sensitive position.
Physical Requirements & Work Environment
- Live and work in beautiful, remote Hoonah, Alaska.
- Comfortable traveling by small plane or ferry to and from the area.
- Able to stand, walk, and work outdoors in various weather conditions for long periods of time.
- Lift up to 25 lbs as needed.
Why Work at Icy Strait Adventures
Icy Strait Adventures is a Native-owned business, offering guests authentic, heart-pounding Alaskan experiences. We focus on community, teamwork, and creating an unforgettable environment for both our guests and our staff. We proudly prioritize Native Preference under P.L. 93-638.
If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!
Salary : $18