What are the responsibilities and job description for the Member Services Rep -AACU Mortgage Servicing-10908 position at ICSI.?
Job Title: Member Services Rep-AACU Mortgage Servicing
Job Type: W2 Contract
Job Duration: 3-4 month
Job Location: Fort Worth, TX 100% on-site
Job Purpose
Responsible for providing cross functional support in the Mortgage Servicing department at American Airlines Credit Union.
Principal Duties and Responsibilities
- Set-up new loans in the FICS servicing system
- Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy
- Track and log legal documents related to mortgage processing
- Prepare and image documents for record retention
- Provide requested payoffs to members, loan officers, and other lenders
- Review account information with members and requests corrections as necessary
- Process legal documents when mortgage is paid in full
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
- High school diploma or GED
- Previous customer/member service experience
Preferred Qualifications
- College degree in relevant field or equivalent relevant industry experience
- Previous experience handling mortgages
- Previous banking or Credit Union experience
- Experience with Episys
Knowledge, Skills & Abilities
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
- Skilled in above average interpersonal and communication skills and professional telephone manners
- Ability to effectively communicate with all levels both verbally and written
- Ability to speak, read, and write Spanish is a plus
- Ability to work well under deadlines and high-volume pressure
- Ability to work in a diverse work environment
- Ability to quickly learn and adapt well to change
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks