Information Technology Technician

Location: Florence, AL

Company: ICS Technologies

At ICS Technologies, we're more than an IT company—we're a technology partner. For over 35 years, we've helped businesses stay secure, productive, and connected through managed IT services, cybersecurity, telecommunications, cloud solutions, and technical support. Our mission is to build long-term relationships by delivering exceptional service and innovative technology solutions that help our clients succeed.

ICS Technologies is seeking a motivated, customer-focused IT Technician to join our growing team. This position is ideal for someone who enjoys solving technical challenges, working directly with clients, and building a career in the managed IT services industry.

As an IT Technician, you'll provide onsite and remote technical support, install and maintain IT infrastructure, troubleshoot hardware and software issues, and assist with cybersecurity best practices for businesses throughout the region.

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, servers, and mobile devices
• Diagnose and resolve hardware, software, networking, and connectivity issues
• Install, configure, and maintain Windows workstations and servers
• Support Microsoft 365 environments including Exchange, Teams, SharePoint, and OneDrive
• Configure and troubleshoot Active Directory, DNS, DHCP, and Group Policy
• Deploy and support firewalls, wireless networks, switches, and VPN connectivity
• Perform onsite service calls and remote support for client environments
• Install new computer systems, network equipment, and peripheral devices
• Document work performed in the ticketing system with detailed notes
• Participate in proactive maintenance, patch management, and system monitoring
• Assist with cybersecurity implementations and follow security best practices
• Deliver outstanding customer service while communicating technical information in an easy-to-understand manner

• Strong troubleshooting skills with Windows operating systems
• Experience supporting Microsoft 365
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Excellent communication and customer service skills

• Experience with managed service providers (MSP)
• Experience with Microsoft Intune and Azure Active Directory
• Knowledge of cybersecurity best practices
• Experience with virtualization
• Familiarity with backup and disaster recovery solutions
• CompTIA A , Network , Security , or Microsoft certifications

The ideal candidate is:

• Passionate about technology and continuous learning
• Professional and dependable
• Organized with strong attention to detail
• Able to prioritize multiple tasks in a fast-paced environment
• A collaborative team player with a positive attitude
• Dedicated to providing an exceptional client experience

• Work with a respected technology company serving businesses across the region
• Opportunity for career growth and technical development
• Exposure to a wide variety of technologies and industries
• Collaborative, team-oriented culture
• Ongoing training and certification opportunities
• Competitive pay and benefits

If you're looking for a career where every day brings new challenges, opportunities to learn, and the chance to make a real impact for local businesses, we'd love to hear from you.

Apply today and help businesses succeed through technology with ICS Technologies.