What are the responsibilities and job description for the Computer Field Service Technician position at ICS, Inc.?
A well-established IT services company in Tarzana, CA, with over 30 years of experience providing reliable IT solutions to small and mid-sized businesses across the Greater Los Angeles area, is seeking an Entry-Level Computer Field Technician. This is an excellent opportunity for someone with basic knowledge in computer systems, networking, and Windows Server who is looking to expand their skills and grow within a supportive, hands-on environment. If you're eager to develop your technical expertise and enjoy problem-solving, we’d love for you to join our team!
Responsibilities and Duties
- In-house and on-site troubleshooting: Diagnose and repair computer hardware, software, and peripheral component issues (including virus/malware removal and data recovery).
- System Setup: Install and configure computer systems, printers, and software programs (including reinstallation).
- Customer Follow-ups: Schedule appointments and follow up with customers to ensure timely resolutions.
- System Monitoring: Monitor client system failure notifications and alert the appropriate parties.
- Network Installation & Management: Install and manage network components (servers, routers, IP addresses, etc.).
- Technical Support: Provide prompt, clear, and effective support, educating users on how to use their computers and resolve issues.
Qualifications and Skills
- Basic Technical Knowledge: Experience with PC and Mac setup/configuration and troubleshooting (must be able to diagnose, repair, and test computer issues).
- Network Knowledge: Basic understanding of LAN/WAN networks.
- Problem-Solving Skills: Ability to solve issues that may not have an immediate solution, utilizing resources effectively.
- Communication Skills: Strong ability to communicate clearly with customers, listen actively to understand issues, and offer repair/replacement options.
- Organizational Skills: Strong time management and multitasking skills to stay on top of multiple tasks.
- Experience: Entry-level position, but at least 2 years of related technical experience or demonstrated knowledge of troubleshooting is preferred.
- Willingness to Learn: Must have a passion for learning and staying up-to-date with new technology.
- Requirements: Valid CA Driver’s License and reliable transportation (required). Only candidates living in the San Fernando Valley Area will be considered.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Work Location: In person
Salary : $20 - $22