What are the responsibilities and job description for the Operations Engineer (Application / Platform Support) position at ICS Global Soft, Inc.?
Role: Operations Engineer (Application / Platform Support)
Location: Des Moines, IA (5 Days Onsite)
Role Overview:
We are seeking Operations Engineers to manage and support vendor applications, perform configuration tasks, and handle infrastructure-level troubleshooting with a focus on continuous improvement.
Key Responsibilities:
- Support and manage vendor applications and packaged solutions
- Perform application configuration, setup, and environment management
- Work on system-level operations including deployments and incident resolution
- Manage and troubleshoot infrastructure across Windows servers and network environments
- Collaborate with development and vendor teams for issue resolution
- Learn and support Formscape templates and Drools rules engine configurations
- Ensure system stability, performance, and SLA adherence
Required Skills:
- Experience in application support / operations / production support
- Strong understanding of Windows Server environments and networking basics
- Exposure to configuration management and vendor tools
- Ability to troubleshoot and resolve production issues