Helpline Coordinator (LCSW, LMFT, or LMHC) - Afternoon/Evening Shift

We are seeking a licensed behavioral health clinician to join our Client’s Team as a Helpline Coordinator, supporting a 24/7/365 behavioral health crisis and support line. This role is ideal for an experienced counselor who enjoys combining clinical work with leadership, crisis intervention, and collaboration across a health system.

As the Helpline Coordinator, you’ll serve as a clinical resource and lead for day-to-day Helpline operations while remaining hands-on in providing telephonic crisis support. You’ll work closely with a multidisciplinary team to ensure individuals in crisis are safely assessed, triaged, and connected to appropriate levels of care.

What You’ll Do

• Provide telephonic crisis intervention, including suicide risk assessments using national standards
• Support real-time triage and coordination of crisis responses for individuals with behavioral health or substance use concerns
• Serve as a clinical lead and resource for Helpline staff, offering guidance and consultation
• Assist with onboarding, training, and implementation of new procedures and workflows
• Collaborate with leadership and internal partners to promote quality, consistency, and operational excellence
• Build and maintain relationships with internal teams and external community resources
• Ensure high-quality service delivery aligned with organizational standards and best practices

What They’re Looking For

• Master’s degree in Psychology, Social Work, Counseling, or a related mental health field
• Active Indiana licensure as an LCSW, LMFT, or LMHC
• Ability to bill independently for clinical services
• 3-5 years of experience as a licensed clinical therapist
• Strong experience or interest in crisis intervention and suicide risk assessment
• Comfort working in a fast-paced, telephonic and team-based environment
• Experience with EMRs, Microsoft Office, and intake or triage processes preferred

Perks to Joining

• Comprehensive Benefits including Medical, Dental, and Vision insurance
• Generous Paid Time Off (PTO) to support work-life balance
• Retirement Plans to help you plan for the future
• Lifestyle Benefits designed to support your physical, emotional, and financial well-being
• Opportunity to make a meaningful impact by supporting individuals during critical moments
• Join a mission-driven health system committed to improving access to high-quality behavioral health services

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.