What are the responsibilities and job description for the Customer Support Representative position at ICONMA, LLC?
Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Responsibilities:
Requirements:
Why Should You Apply?
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Responsibilities:
- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
- Common calls include:
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
Requirements:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6 months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Ability to work support hours and occasional holidays to support the business.
- Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)
- Prior work experience in Agriculture or Technology dealer channels (preferred)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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#mcb
Salary : $19