What are the responsibilities and job description for the Customer Support Representative position at ICONMA, LLC?
Our Client, an Agriculture Products company, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Responsibilities:
- Take inbound calls and occasional emails from Client Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.client.com.
- Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
- Document every interaction effectively in our internal case management system
- Approximately 15-20 calls/day
Requirements:
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
- Call Center experience
- 6 months experience with customer service / support experience
- Efficient researching / troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products
- Willingness to work occasional overtime and holidays
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
#alljobs