Client Experience & Operations Coordinator

Client Experience & Operations Coordinator

Company: Iconic Upscale

Location: Houston, TX

Job Type: Full-time

Work Arrangement: In-person

Pay: $20-$25/hour, based on experience

ABOUT ICONIC UPSCALE

Iconic Upscale is a growing residential construction company based in the Houston area, specializing in outdoor living projects such as patios, pergolas, decks, patio covers, concrete, pavers, turf, and exterior upgrades.

We are looking for a highly organized, professional, and proactive Client Experience & Operations Coordinator to support our sales process, client communication, CRM management, appointment scheduling, estimate follow-ups, and project hand-off coordination.

This is not a basic receptionist role. This person will be a key part of the client experience, helping make sure every lead, client, and approved project is handled with clarity, speed, and care.

POSITION OVERVIEW

The Client Experience & Operations Coordinator will help manage incoming leads, communicate with clients, schedule appointments, update the CRM, follow up on estimates, and support the transition from sales to production.

The ideal candidate is organized, confident on the phone, detail-oriented, service-minded, and comfortable managing multiple conversations without losing track of important details.

Experience in construction, remodeling, materials, home services, real estate, sales support, customer service, or project coordination is highly preferred.

QUALIFICATIONS

• Strong experience in customer service, sales support, office administration, or client coordination.
• Comfortable answering phone calls, texts, emails, website inquiries, and social media messages in a professional manner.
• Strong ability to gather project details, location, photos, timeline, budget range, and HOA requirements.
• Experience scheduling appointments, managing calendars, and coordinating client communication.
• Experience using CRM systems, Google Drive, email, calendars, and basic office tools.
• Strong attention to detail.
• Able to coordinate basic project details with project managers, vendors, and the internal team.
• Strong communication skills with clients, sales, and production teams.
• Highly organized, proactive, reliable, and able to manage multiple conversations at once.
• Able to learn construction terminology, materials, and project details.
• Experience in residential construction, remodeling, building materials, home services, real estate, or project coordination is highly preferred.
• Must be located in the Houston area.
• Must be available to work in person.
• Strong English communication skills required.
• Spanish is a plus.

WORK ARRANGEMENT

This is a local, in-person position based in the Houston area.

WHY JOIN ICONIC UPSCALE

At Iconic Upscale, we care about creating a better client experience from the first call to the final walkthrough.

This role is for someone who wants to be part of a growing company, take ownership, and help build the systems that support sales, production, and customer satisfaction.

You will work closely with the owners and project team, and your role will directly impact how organized, professional, and reliable the company feels to every client.

HOW TO APPLY

Please submit your resume and a short message explaining your experience with customer service, sales support, construction, remodeling, CRM management, or project coordination.