What are the responsibilities and job description for the NIGHT RECEPTIONIST position at Iconic Luxury Hotels?
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The Chelsea Townhouse, London (South West), London, SW3 2RP
What's In It For You?
- 29 days holiday including bank holidays
- Regular team events and appreciation days
- Free team meals
- Uniform provided
- Awards of Excellence recognition
- Discount on Spa treatments and products
- 25% discount on all Food & Beverage
- Length of service gifts
- Team referral scheme
- Health cash plan
- Team rate at our Iconic Luxury Hotels
- Friends and Family rate at our Iconic Luxury Hotels
- Employee assistance programme
To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse & The Apartments during night hours, while delivering exceptional guest service in line with company standards.
Responsibilities
- To assist the Night Manager and all departments when necessary showing teamwork and flexibility.
- To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes.
- To be confident with fire training and fire drill practices.
- To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs.
- To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary.
- To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night.
- To support and take ownership of concierge related requests through out the night ensuring that they are completed within the company standard.
- To take ownership and ensure the stillroom is tidy and ready for early breakfast.
- To order newspapers as per list. Check forward planner for any other additional papers required for conferences.
- To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping.
- To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system.
- Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
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