Investor Relations & Operations Manager

ABOUT ICONIC ART

Iconic Art is a New York-based alternative investment firm at the intersection of finance, technology, and the art market. We acquire, finance, and monetize blue-chip modern and contemporary artworks — Basquiat, Haring, Warhol, Richter — through structured financial instruments, bringing the rigor of institutional capital markets to an asset class defined by scarcity, cultural permanence, and long-term appreciation.

We are early, and we are moving fast. The firm is already transacting, already performing, and building toward something significantly larger. The works we finance are not just financial assets — they are among the most important cultural objects of the twentieth and twenty-first centuries. That context shapes everything about how we work: the standards we hold ourselves to, the investors we attract, and the care we bring to every part of the business.

This is a rare opportunity to join a company at the moment when the foundations are being laid — when the decisions made, the processes built, and the people brought in will define what Iconic Art becomes.

THE ROLE

This role sits at the center of how Iconic Art operates. You will own investor relations and operations — onboarding investors, managing communications, tracking compliance, and administering the lifecycle events that come with running a portfolio of structured investments. A significant part of the work is currently manual: notices, documentation, onboarding steps, and routine correspondence that have not yet been automated. That is the reality of where we are, and being comfortable with administrative volume — while actively working toward reducing it — is part of the job.

The expectation is straightforward: within 12 months, IR and operations runs through you without COO involvement in day-to-day execution. Getting there requires good judgment, genuine organization, and the initiative to figure things out rather than wait to be told.

We are also building out the firm's operational infrastructure — CRM, investor communications tooling, and process automation. Dedicated technical experts will handle the development. Your role is to actively support that process: documenting the business logic, translating operational requirements, and flagging constraints so that what gets built actually reflects how the business works. In the meantime, you will set up and run interim tools to keep the function moving while permanent solutions are developed. This requires genuine curiosity and a willingness to get your hands dirty with new software — with AI assistance throughout.

RESPONSIBILITIES

Investor Relations & Onboarding

–    Own the investor onboarding process end-to-end — subscription documentation, KYC/AML compliance, and signature workflows

–    Manage day-to-day investor communications: status updates, queries, and routine correspondence with current and prospective investors

–    Coordinate and issue investor notices — closing notices, interest payments, maturity notifications, and other required communications tied to the investment lifecycle

–    Keep investor records accurate and current across all relevant systems

–    Support the preparation of investor-facing materials — translating offering documents and legal terms into clean, readable summaries and presentations, using AI tools to draft and iterate

Investment Lifecycle & Operations

–    Administer lifecycle events across the firm's portfolio of structured investments — tracking key dates, triggering required actions, and ensuring nothing is missed

–    Coordinate interest and principal payment processes, working with relevant counterparties to ensure accurate and timely execution

–    Maintain and update the investment register, ensuring all positions, terms, and events are accurately recorded

–    Track compliance deadlines, maintain regulatory records, and flag anything approaching — nothing should fall through the cracks

–    Document processes as you build them — SOPs, checklists, and workflow notes that make the function transferable and auditable

–    Support transaction execution: document preparation, template management, and filing

Systems & Tooling

–    Actively support the buildout of the firm's CRM and operational tooling — documenting business rules, workflow logic, and operational constraints so that technical teams can build accurately and efficiently

–    Set up and manage interim tools to keep the function running while permanent systems are developed — Notion, Airtable, HubSpot, or similar

–    Use AI tools actively in your day-to-day work: drafting, summarizing, building templates, structuring data, and reducing manual workload wherever possible

MUST-HAVE QUALIFICATIONS

1.  2–4 years in IR, operations, fund administration, or fintech. — Hands-on exposure to investor lifecycle workflows is what matters, not the size of the firm.

2.  AI-native. — Uses LLM tools in daily work and can speak specifically about where and how. This is about mindset and practice, not credentials.

3.  Strong written English. — Investor-grade: clear, precise, and professional. You will be writing on behalf of the firm.

4.  Organized and self-directed. — Runs processes without being chased. Manages their own workload, catches errors early, and closes things out.

5.  Discretion. — Comfortable handling sensitive financial, legal, and investor information — and clear-eyed about what that responsibility requires.

6.  Willing to build. — No prior CRM or automation experience required, but genuine curiosity is. Interim tooling will be yours to set up and run, and that requires initiative, not just instruction-following.

7.  Functional Excel. — Comfortable with formulas, logic, and structured data. Not financial modeling — but enough to understand what a spreadsheet is doing and why.

NICE-TO-HAVE

1.  Investor onboarding / KYC-AML exposure.

2.  Structured products, bonds, or alternative investments background.

3.  CRM experience. — Dynamics Sale, Notion, HubSpot, Airtable, Salesforce, or similar.

4.  French proficiency.

5.  Regulated-environment background. — Broker-dealer, RIA, private equity, or similar.

6.  Art finance or art-market familiarity.

WHAT WE OFFER

–    $75,000 – $90,000 base salary, depending on experience

–    Health insurance

–    A high-ownership role with direct COO visibility from day one — you will see how a serious alternative investment firm is built, up close

–    Regular engagement with some of the most significant works of modern and contemporary art in private hands

–    The chance to join early at a company that is already performing and has significant runway ahead

–    A lean team that moves quickly, takes the work seriously, and does not have layers between good ideas and execution