Patient Care Coordinator - Medspa

Patient Care Coordinator (Medical Spa | Sales Luxury Client Experience)

iConcierge Medspa – St. Petersburg, FL
Full-Time | $22–$26/hour Commission Bonuses (Top Earners $60K–$80K )

About iConcierge Medspa

iConcierge Medspa is a premier luxury medical spa in St. Petersburg, FL, specializing in advanced aesthetic treatments and personalized patient care. Our focus is delivering natural, results-driven outcomes in a refined, high-end environment where every detail of the patient experience is intentional.

We are growing rapidly and seeking a high-performing Patient Care Coordinator to play a key role in both client experience and revenue growth.

Important – Please Read Before Applying

This is not a traditional front desk position.

This role is designed for someone who is confident in:

• Discussing pricing and recommending treatments
• Driving bookings, memberships, and package sales
• Delivering a high-touch, luxury patient experience

If you are looking for a purely administrative role, this position will not be the right fit.

Position Overview

The Patient Care Coordinator manages the full patient journey from initial inquiry through follow-up care. This role combines front desk operations, patient coordination, and sales performance.

You will serve as both the first impression of the practice and a key contributor to clinic growth.

Key ResponsibilitiesPatient Experience & Front Desk Operations

• Greet and check in patients with professionalism and warmth
• Deliver a seamless, elevated check-in and check-out experience
• Maintain a clean, organized, and luxury-focused environment

Scheduling & Coordination

• Manage appointment scheduling using Boulevard or similar systems
• Optimize provider schedules to maximize efficiency and revenue
• Confirm appointments, manage cancellations, and maintain waitlists

Sales & Revenue Growth

• Educate patients on treatments, packages, memberships, and skincare
• Recommend services based on patient goals and provider guidance
• Convert consultations into booked treatments and long-term patients
• Promote retail skincare and treatment packages

Communication & Patient Retention

• Respond to calls, texts, and online inquiries promptly and professionally
• Build strong relationships that encourage repeat visits and loyalty
• Execute follow-ups that increase retention and rebooking

Administrative Duties

• Maintain accurate patient records and documentation
• Process payments and manage daily financial transactions
• Support team communication and daily clinic flow

Compensation & BenefitsBase Pay

• $22–$26/hour (based on experience)

Commission & Bonuses

• 5% commission on skincare retail sales
• 2–4% commission on packages
• $25–$50 per membership enrollment

Performance Bonuses

• Daily performance bonuses ($50–$150 based on clinic revenue)
• Monthly bonus opportunities based on clinic and individual performance

Earning Potential

• Base: $45K–$54K
• Commission bonuses: $15K–$30K
• Total earning potential: $60K–$80K

Additional Perks

• Employee discounts on treatments and skincare
• Ongoing training and professional development
• Opportunity for advancement within a growing practice
• Work in a high-end, team-oriented environment

QualificationsRequired

• 2 years experience in medspa, aesthetics, dermatology, plastic surgery, or hospitality
• Strong communication and interpersonal skills
• Sales experience or comfort recommending high-value services
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment

Preferred

• Experience with Boulevard, Zenoti, or similar platforms
• Knowledge of aesthetic treatments and skincare
• Background in luxury retail or high-end client service

Performance Expectations (KPIs)Daily

• High booking and rebooking rates
• Strong retail attachment and service upgrades
• Contribution to daily clinic revenue goals

Monthly

• Membership enrollments
• Package sales
• Patient retention and rebooking rates

Work Schedule

• Full-time
• Includes evenings and occasional Saturdays

Application Questions (Required)

Please include answers to the following with your application:

• What is the highest dollar amount you have confidently sold to a client?
• Describe how you would recommend a $2,000 treatment to a hesitant patient.
• What does delivering an exceptional client experience mean to you?

Why Join iConcierge Medspa

• Be part of a fast-growing, high-end aesthetic practice
• Work alongside a motivated, professional, and supportive team
• Play a direct role in the growth and success of the business
• Gain exposure to advanced treatments and industry-leading protocols

How to Apply

Submit your resume through really along with your responses to the application questions. Qualified candidates will be contacted for an initial phone interview.

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Uniform allowance

Work Location: In person

Salary : $22 - $26