What are the responsibilities and job description for the Office Associate position at ICON Mechanical Inc?
ICON Mechanical Inc is in search of HVAC Rockstars to add to our team!
We are a reputable company that is BBB certified, family-owned and operated.
Looking for dedicated and motivational team members that are eager to learn and grow with the company.
Office Associate includes On-Call Dispatching Shift
Hours: This is a 40-hour, full-time role that will progress into on-call shifts when scheduled (generally one evening per week, and one weekend every month)
Responsibilities:
Day to Day Operations include:
Receive incoming client service workorders, log calls and gather information
Assist dispatch team with scheduling service workorders
Assist with keeping clients updated with service workorder notes
Part Sourcing if necessary
Assist with creating quotes for clients for any major repairs or recommended unit replacements
Checking emails and answering phone calls
Assist with keeping multiple clients up to date and maintaining relationships
Concentrate and attend to detail under pressure from volume and time constraints to effectively meet production expectations, including the ability to multi-task
Deliver attention to detail on every task - large or small
Establish and maintain effective working relationships with those contacted in the course of daily work, communicate clearly and concisely
Maintain confidentiality of customer data and customer accounting transactions
Perform research on various computer systems and document customer information regarding status, notes of the conversation, and other relevant information
Dispatching Shift
- An evening weekday dispatch shift will begin from 5 PM until 7 AM the following morning
- A weekend dispatch shift will begin from 7 AM Saturday until 7 AM Monday
- Phones and emails are to be monitored during this time, and it is not expected to stay awake throughout the night, though calls must be answered in case of emergency
- Track incoming service calls via phone or email and log them into our dispatching system
- Coordinate with clients and technicians to schedule and update service calls
Benefits:
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Time Off (i.e. Sick Time and Vacation)
Growth Opportunities
For further questions please contact the office at (623)-386-7804
Operating Office Hours: Monday-Friday 9:00 AM- 5:00 PM
