What are the responsibilities and job description for the Host position at Icon Hospitality?
Position: Host
Location: Gourmet Italian Cuisine Restaurant
Reports to: Director of Operations
Status: Part Time
*Must have at least 1 year Host experience*
**MUST HAVE THE FOLLOWING AVAILABILITY BELOW TO BE CONSIDERED FOR THE INTERVIEW PROCESS*
WEDNESDAY 4PM-CLOSE, FRIDAY-SUNDAY= TO BE CONSIDERED
Summary/Objective
This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greets and seats guests, presents menus to guests, informs them of special catch and soups.
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
- Takes names on a waiting list.
- Runs the floor plan board.
- Observes tables and keeps track of clean, dirty and occupied tables.
- Takes the guest information and quotes wait times to guests accurately when tables are not immediately available.
- Cleans organizes and stocks menus at the host area.
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
- Performs other duties as directed.
Competencies
- Customer Focus.
- Communication Proficiency.
- Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.